Support requests

You'll find the step-by-step guidance for setting up the app and responding to alerts in the Getting You Started Guides and on our Volunteer Responders website. We also have a video you can watch to help get you started:  GoodSAM app video.

The details of a task will remain on your phone for 2 days minimum. We ask that you do not screenshot the details as this may transfer to a storage area like the cloud. Please note that if you select that you have completed a task (prior to actually completing it) the details will disappear.

Please call the Support Team on 0808 196 3382

Please 'Pass to another volunteer'. This may happen if the location settings are not correct on your phone. Make sure your location settings for your phone and the app are turned on and wait for another referral to come through. Please call our Support Team on 0808 196 3382 if you require support. 

For Check In and Chat, location is not important as this is a telephone service.

The GoodSAM app will only send notifications up to 7:30pm, however due to your signal/wifi availability/settings you may receive these alerts to your phone after this time. Please do not complete any requests after 8pm.

This may happen if the referral was made and accepted by a volunteer who then dropped it after the 7:30pm cut-off. If you are unsure about whether you will be able to complete an alert, please reject it to ensure it is sent to another volunteer in time to avoid this happening.

You will only be asked to support tasks linked to Volunteer Responder activities you agreed to do. The GoodSAM app is used by a number of organisations for different purposes, such as emergency responses. However, you will be using it as part of the Volunteer Responder programme, which does not involve dealing with medical emergencies.

Currently the app allows you to search 28 days in advance for shifts in the activities tab.

We have had to standardise the activity information on the tiles on the activities tab in order to protect client data, which also includes the Site Support tasks.

The tasks in the list are based on distance order which should bring the sites nearest to you to the top of the list. If you want to see the details, you can accept the task, view the information and decline if needed.

Accepting and declining tasks in this way doesn't affect your profile in any way.