Lone working

Some volunteers may start to see a new button in the app called ‘Lone Working’. Lone working is an app function we have introuduced for some of our roles. 

Some volunteers may not be able to see ‘lone working’, because they haven’t updated their app.

Some people will have auto-update enabled so they won’t need to do this, others may need to do it manually. 

Some activities may require you to enter a person's home. We want to ensure that both you and the person being supported are kept safe and that you have a mechanism to tell us you have arrived and also left and completed the lone working activity. 

If you’d like to know more please read our privacy notice on the website.

Please ring our Support Team on 0808 196 3382 and they will take the details so the task can be amended.

Go into the app and select the 'Me' tab, under the lone working section there is a plus sign at the side, select this and add how much more time is required (in 15 minute intervals).

You will need to leave the person you supporting to get your phone and end the lone working function. Then contact our Support Team on 0808 196 3382 so we can change the time and date of the visit.  

For alerts - Go into the app and select the 'Me' tab. Under Lone Working, toggle to 'on', answer the duration question (how long you expect to be there), add a reason for the visit i.e. Home visit, then press ‘Start’. You will either see the toggle change to “On” or “Red” dependent if using Android or Apple. 

For shifts – Lone Working should be accessed through the accepted activity itself. Go to the ‘Activities’ tab, swipe on the tile accepted, just like you would when accepting the shift. Click on ‘Start Lone Working and enter the duration and reason and click start. Lone Working will show as enabled on the tile.

For alerts - Go into the app and select the 'Me' tab. Under Lone Working section, slide toggle to 'off' and confirm.

For shifts - swipe on the tile accepted, just like when accepting the shift. Click on ‘End lone working'.

Please make your excuses i.e. you need to take a call outside and leave the address as soon as you can. Then call our Support Team on 0808 196 3382 and advise them of the situation.

Yes. The 2 functions are separate, one is about your safety knowing you are safe and well once the appointment has started/finished.

You will still need to mark the activity as complete to record the outcome of the visit, please complete both.