BT Relay UK user guide

How to contact a BT Relay UK user 

This step-by-step guidance will take you through how to contact a Relay UK user. 

Remember - It's just like a normal conversation except you pause while the Relay Assistant types what you've said, and the other person types their reply.

Please be patient - it may take a little longer than a regular call. If there are too interruptions in the conversation or if it difficult to understand, the Relay Assistant will step in and help both parties manage the call better. 

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Page last reviewed: 27 March 2025