FAQs for Volunteer Responders

Expenses

How do I claim my out of pocket expenses?

Please visit concur.co.uk/rvs

Here you will find Frequently asked Questions, a Quick Start Guide, many How-to videos and the Expenses Policy or email [email protected] with any queries you may have.

Can I claim expenses?

You can claim expenses. Each scheduled task you attend will generate a specific case number/task ID. This will be uploaded to the expense system the following day after attending in order for you to claim. For more information on what you can claim, visit concur.co.uk/rvs

Where can I find my case number/task ID to claim?

The case number/task ID will automatically upload to the expenses system once you have completed your shift and will show in the drop down menu when you start a new claim. You can find the case number/task ID in GoodSAM app by going into the reports section.

I can’t access my Concur volunteer expenses account because of Multi Factor Authentication (MFA)?

SAP concur have introduced MFA as an extra layer of security to ensure enhanced protection to protect your personal details. All users will need to use MFA.

Download Multi Factor Authentification Guide (PDF, 454KB)

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Page last reviewed: 16 November 2023