I'm a referrer

In the face of a difficult financial situation the decision has been taken to discontinue the NHS and Care Volunteer Responder service.

We are contacting all existing referrers directly about the programme changes over the coming weeks and providing guidance and advice on next steps.

Please note the following dates regarding further request s for volunteer support:

  • The last date for all requests to be made will be 31 May 2025.
  • Any shifts or tasks that are dated after the 31 May will be removed and will not be completed.
  • The last date for volunteers to complete tasks will be 31 May 2025.
  • Referrals for Companionship Calls have already ended.
See our frequently asked questions for more information on how the closure of the programme will impact you.

To make a referral, call 0808 196 3382, Relay UK users 18001 0808 196 3646 or

Make a referral online

This free service is delivered by Royal Voluntary Service and GoodSAM on behalf of NHS England. Our volunteers work alongside healthcare professionals offering vital non-clinical support to help streamline operations and improve both staff and patient experiences.

The volunteer support available to you includes:

  • Driver Support (Pick Up and Deliver): Delivery of medication and equipment between NHS sites and to and from patients' homes.
  • Community Response: Assistance with essential shopping and prescription delivery.
  • Community Response (Connect - accompany to an activity): Supporting people to enjoy social activities within the community.
  • Telephone Support: Calls to people who may need a friendly voice and a listening ear.
  • Site Support: Stewarding at vaccination sites.
  • Site Support: Providing refreshments for ambulance crews at A&E bays.

Services may vary from area to area.

Please raise a separate referral for each type of support or task you require, even if the support is for the same person.

Here to help

  • Explore our Training Hub for training and resources including short videos on raising a referral and signing up as a referrer.
  • Speak to our Support Team at 0808 196 3382 for immediate assistance. Open 9am-6pm daily.
  • Speak with Your Regional Relationship Manager - For detailed discussions on volunteer support, arrange a call. See contact details.
A Pick Up and Deliver volunteer outside York Hospital with his motorbike

Support available

A medical professional

Referral criteria

A proefessional looking at his computer with headphones on

Training Hub

Someone with their hand up at a seminar

Frequently asked questions