Website terms of use

Please read these Terms of Use carefully before using this website. Please also refer to our:

What's in these Terms of Use?

These Terms of Use (the ‘Terms’) tell you the rules for using our website (the ‘Site’).

Who are we?

The Site is operated by Royal Voluntary Service (‘we’, ‘our’, ‘us’), a charity registered in England and Wales under number 1015988 and in Scotland under number SC038924. Our registered office is at Hanley Centre, 29 Charles Street, Stoke-on-Trent, Staffordshire ST1 3JP.

We are regulated in England and Wales by the Charity Commission and in Scotland by OSCR, the Scottish Charity Regulator.

By using the Site you accept the Terms

By using the Site, you confirm that you accept the Terms and that you agree to comply with them.

If you do not agree to these Terms, you must not use our Site.

We recommend that you print off a copy of these Terms for future reference.

There are other terms that may apply to you

These Terms refer to the following additional documents, which also apply to your use of the Site:

  • Our website privacy information, See further How we will use your personal data.
  • Our acceptable use policy, which sets out the permitted uses and prohibited uses of the Site. When using the Site, you must comply with the Acceptable Use Policy.
  • Our cookie policy, which sets out information about the cookies and similar technologies we use on the Site

You are responsible for ensuring that all persons who access the Site through your internet connection are aware of these Terms and the other documents referred to above and that they comply with them.

We may make changes to these Terms

We may amend these Terms from time to time. Every time you wish to use the Site, please check the Terms to ensure you understand the terms of use that apply at that time.

These Terms were published on 5 August 2020.

We may make changes to the Site

We may update and change the Site from time to time to reflect changes to our users' needs and our aims and objectives. We will try to give you reasonable notice of any major changes.

We may suspend or withdraw the Site

The Site is made available free of charge.

We do not guarantee that the Site, or any content on it, will always be available or that use of the Site or any content on it will be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of the Site at any time for operational or other business reasons. Where possible, we will try to give you reasonable notice of any such suspension, withdrawal or restriction.

We may transfer these Terms to someone else

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under contract.

The Site is only for users in the UK

The Site is directed at people residing in the United Kingdom. We do not represent that content available on or through the Site is appropriate for use or available in other locations.

How you may use material on the Site

We are the owner or the licensee of all intellectual property rights in the Site and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from the Site for your personal use. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on the Site must always be acknowledged.

You must not use any part of the content on the Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of the Site in breach of these Terms, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on the Site

The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. Where appropriate, you should always obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site.

Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or up to date.

We are not responsible for third-party content

Some of the content on the Site (for example, videos or downloadable materials) may be provided by third-party contributors. Where this is the case, we will use our reasonable efforts to ensure that the third-party contributor has an appropriate level of knowledge, expertise and/or qualifications and that the relevant content is suitable for publication on the Site. However, any advice, guidance or instruction will be provided by the relevant third-party contributor, not us and will not be verified or approved by us.

How to complain about content on the Site

If you wish to complain about any of the content on the Site, please email us at [email protected]

We are not responsible for websites we link to

Where the Site contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those websites or resources.

Please note that such websites and resources will be governed by different terms and conditions and will be subject to different privacy notices and cookie policies, over which we have no control.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

  • We exclude all implied conditions, warranties, representations or other terms that may apply to the Site or any content on it.
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    • use of, or inability to use, the Site; or
    • use of or reliance on any content displayed on the Site.
  • In particular, we will not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.

If you are a consumer user:

  • Please note that we only provide the Site for domestic and private use. You agree not to use the Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.
How we will use your personal information

We will only use any personal information we obtain from you as a result of your use of the Site as set out in our Website Privacy Information.

As stated above, however, where the Site contains links to other websites and resources provided by third parties, such websites and resources will be subject to their own privacy notices which will govern the use of your personal data. 

We are not responsible for viruses and you must not introduce them

We do not guarantee that the Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access the Site. You should use your own virus protection software.

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

Rules about linking to the Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to the Site in any website that is not owned by you.

The Site must not be framed on any other site, nor may you create a link to any part of the Site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the standards and requirements set out in our acceptable use policy

If you wish to link to or make any use of content on the Site other than as set out above, please email us at [email protected].

Which country's laws apply to any disputes?

If you are a consumer, please note that these Terms, their subject matter and their formation, are governed the laws of England and Wales. You and we both agree that the courts of England and Wales will have exclusive jurisdiction over any disputes, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed the laws of England and Wales. You and we both agree to the exclusive jurisdiction of the courts of England and Wales.

Our trade marks

We own a number of trade marks (both registered and unregistered) which are used on the Site. The Site also displays trade marks (whether registered or unregistered) belonging to NHS England. You are not permitted to use such trade marks unless they are part of material you are using as permitted under How you may use material on the Site above.

How to contact us

If you wish to discuss these Terms  or any matter relating to them, please email us at [email protected] .