I'm a volunteer

Volunteer activities available

To sign up for additional activities, you’ll need to complete the ID check on the GoodSAM app, if you haven’t already, and a Driver Status Declaration. You may also need to complete a DBS check.

We've introduced new levels of checks and invite you to sign up to the Community Response activity. Adding Community Response and completing the highest level of check – the Green level (Enhanced DBS with Adult Barred) – will mean you won't need to do any further checks for all current and future volunteer activities. Find out more about levels of checks.

Volunteer activities:

Check In and Chat - provides short-term telephone support to people who need a friendly call and encouragement to improve their mental health and wellbeing.

Check In and Chat Plus - provides support to more vulnerable people.

Community Response - supports people with a current health need with shopping, lateral flow tests and prescription delivery.  

Pick Up and Deliver - supports the NHS and people who have been newly discharged from hospital to home or are being cared for at home with the delivery of medication or equipment. Medication can also be delivered to those waiting for admission.

Connect - A pilot activity which supports people to take part in social activities, pastimes or hobbies in the home or in their community.

Steward Volunteers - supports COVID-19 vaccination sites. They assist with managing queues, greeting and directing people and monitoring numbers.

Ambulance Support - a pilot activity which supports ambulance crew at Accident and Emergency departments.

Keep an eye on your emails to stay up to date with news on the Volunteer Responders programme and the announcement of new services.

Information to help volunteers

In the following sections you’ll find information to support you in your volunteering activities.

If you can’t find something you need, please ring our Support Team on 0808 196 3382 (9am to 6pm, 7 days a week).

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Volunteer activities

Find out more about the different activities that are part of Volunteer Responders.

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Getting You Started Guides

Read our Getting You Started Guides to help you carry out your tasks.

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The GoodSAM app

Read information about installing and using the GoodSAM app.

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Frequently asked questions

Find out what other volunteers wanted to know about Volunteer Responders.

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Volunteer webinars

Online webinars that are free for Volunteer Responders to join.

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Key points for Volunteer Responders

Information all Volunteer Responders need to know about ensuring equality, safeguarding and more.

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Inclusion hub

Links and resources to improve your understanding of Equality, Diversity and Inclusion.

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Fact sheets

Find more information on volunteering activities and carrying out your support safely in our fact sheets.

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Volunteer eNewsletter

We keep Volunteer Responders up to date with relevant updates and news with regular email.

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Help spread the word

Help promote Volunteer Responders to new volunteers and to people who need support.