General queries

Please log in to GoodSAM where you can amend your details on your account.

Please contact our Support Team on 0808 196 3382 who can do this for you.

As Volunteer Responders is a digital programme, we need to send you emails to keep you informed of any updates. We also use email to let you know about any new and refreshed volunteering opportunities. There are 3 options available to you.

1. Stay with the programme. This means you will still receive email updates and be able to continue volunteering.
2. Join the reserves. If you want to step back from volunteering for now and join the reserves, regular communications will stop but we may contact you if new volunteering activities are created or if there is an emergency. To join the reserves, log in to the GoodSAM app, go to 'manage my preferences' to adjust the preferences in your profile and click “Put Me on Reserve”.
3. Be removed from the programme. If you no longer wish to be a Volunteer Responder, please go to the GoodSAM app, and use the “Manage my preferences” tab to click “Fully Remove Me”. Your data will be removed from our systems in line with our privacy notice and you will no longer receive emails. This means that you will also no longer be able to volunteer as a Volunteer Responder and will not be able to search for tasks and shifts on the GoodSAM app.

We have a section specifically for our Volunteer Responders, this has frequently asked questions, app guidance and Getting You Started Guides for each of the different volunteer roles.

Volunteers using their own car for voluntary purposes to support others should check the information on the Association of British Insurers website before undertaking any driving activity as you may not be insured, the information includes a list of insurers who do not charge extra for volunteer driving.

Thank you for supporting the Volunteer Responders programme. We want to let you know that if you decide to stop being a volunteer and cancel volunteering we can remove your details from the system. This will mean you will no longer be able to receive alerts and will end volunteering on behalf of the programme.

If you no longer wish to be a Volunteer Responder, please go to the GoodSAM app, and use the “Manage my preferences” tab to click “Fully Remove Me”. Your data will be removed from our systems in line with our privacy notice and you will no longer receive emails. This means that you will also no longer be able to volunteer as a Volunteer Responder and will not be able to search for tasks and shifts on the GoodSAM app.

The areas for Ambulance Support are currently - Northwest Ambulance Service Blackpool, Cumberland Infirmary, Preston, Blackburn.

Recite Me is an assistive toolbar to support people who are neurodivergent, visually impaired, speak English as a second language or generally face barriers when accessing web content. You can customise and adjust website elements to your individual needs. This looks at aspects such as font style, size, colour, language, zoom functionality, keyboard navigation, screen readers and more.

Just click on the button in the bottom left hand corner of this website. This will add a toolbar to the top of the page allowing you to select a number of options to support you in making our website more accessible. Once clicked, you can also hover over any words, and it will read them aloud to you.

To close the Recite toolbar, click on the icon marked "Close" to the right of the Toolbar.

You can find out more about how Recite Me works from the Recite Me user guide or by watching the video at the bottom of this page on our website.