FAQs for Volunteer Responders

General queries

I would like to change my phone number or home address

Please log in to GoodSAM where you can amend your details on your account.

I would like to change my name or email address

Please contact our Support Team on 0808 196 3382 (8am to 8pm, 7 days a week) who can do this for you.

I want to unsubscribe from email communications

As Volunteer Responders is a digital programme, we need to send you emails to keep you informed of any updates. We also use email to let you know about any new and refreshed volunteering opportunities. There are 3 options available to you.

  1. Stay with the programme. This means you will still receive email updates and be able to continue volunteering.
  2. Join the reserves. If you want to step back from volunteering for now and join the reserves, regular communications will stop but we may contact you if new volunteering activities are created or if there is an emergency. To join the reserves, log in to the GoodSAM app, go to 'manage my preferences' to adjust the preferences in your profile and click “Put Me on Reserve”.
  3. Be removed from the programme. If you no longer wish to be a Volunteer Responder, please go to the GoodSAM app, and use the “Manage my preferences” tab to click “Fully Remove Me”. Your data will be removed from our systems in line with our privacy notice and you will no longer receive emails. This means that you will also no longer be able to volunteer as a Volunteer Responder and will not be able to search for tasks and shifts on the GoodSAM app.
Where can I find out more information about my volunteering activity and the questions I have?

We have a section specifically for our Volunteer Responders, this has frequently asked questions, app guidance and Getting You Started Guides for each of the different volunteer activities.

Do I need to change my car insurance to be able to drive as a volunteer?

Volunteers using their own car for voluntary purposes to support others should check the information on the Association of British Insurers website before undertaking any driving activity as you may not be insured, the information includes a list of insurers who do not charge extra for volunteer driving.

I do not want to be a Volunteer Responder anymore, how do I remove my details?

Thank you for supporting the Volunteer Responders programme. We want to let you know that if you decide to stop being a volunteer and cancel volunteering we can remove your details from the system. This will mean you will no longer be able to receive alerts and will end volunteering on behalf of the programme.

If you no longer wish to be a Volunteer Responder, please go to the GoodSAM app, and use the “Manage my preferences” tab to click “Fully Remove Me”. Your data will be removed from our systems in line with our privacy notice and you will no longer receive emails. This means that you will also no longer be able to volunteer as a Volunteer Responder and will not be able to search for tasks and shifts on the GoodSAM app.

What is the recite me logo on the website?

Recite Me is an assistive toolbar to support people who are neurodivergent, visually impaired, speak English as a second language or generally face barriers when accessing web content. You can customise and adjust website elements to your individual needs. This looks at aspects such as font style, size, colour, language, zoom functionality, keyboard navigation, screen readers and more.

How do I use the recite me button?

Just click on the button in the bottom left hand corner of this website. This will add a toolbar to the top of the page allowing you to select a number of options to support you in making our website more accessible. Once clicked, you can also hover over any words, and it will read them aloud to you.

How do I turn Recite Me off?

To close the Recite toolbar, click on the icon marked "Close" to the right of the Toolbar.

Need further assistance with Recite Me?

You can find out more about how Recite Me works from the Recite Me user guide or by watching the video at the bottom of this page on our website.

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Page last reviewed: 07 February 2024