FAQs for Volunteer Responders

Managing my activities

Why are you now introducing the auto-tick?

In excess of a thousand volunteers have completed their ID and/or DBS checks yet haven’t added any activities to their profiles. One of the reasons for this change is to help these volunteers, who have shown interest in the programme but have encountered problems during the process, get up and running with activities.

How do I review which activities I can support as a Volunteer Responder?

Volunteer responders are able to view which activities they are able to support by logging in to your GoodSAM account on the website. Then click on the 'Manage your current activities' tab. Here you will see the options available to you depending on whether you've completed your ID and DBS check (if required).

Can I add other activities to my profile?

Activities that currently don't have the appropriate DBS check will not be available to you. However, in these instances you can manually select to add them, go through the additional checks and these will be selected in your profile once cleared.

I would like to remove activities from my profile?

You can log onto the GoodSAM website and deselect any activities at any time. Log on, click on the 'Manage your current activities' tab and remove the tick from the box of the activity you wish to remove.

How do I update my driver status?

You will need to login to the GoodSAM website (not the App). Here you will see driving status on the 'My details' tab. A pop-up box will appear asking you to confirm your driving status. For more information, see driving status and declaration guidance.

Why are you collecting my driver status?

To continuously improve the programme, we are capturing driver information to understand who is willing to drive for any existing and any upcoming activities. You only need to do this once the next time you login to your GoodSAM account. This will need to be done on the website, and cannot be changed on the App. However, you can amend this at any time by logging in and changing your status.

Do I need to update my driver status to continue as a Community Response and Pick Up and Deliver Volunteer?

Yes you will need to update your driver status, but if you have previously completed a Driver Declaration, the activities will still be selected on your profile. If you have not completed a Driver Declaration previously, the activities will be de-selected until your driver status is completed. This will mean you will not receive any tasks related to these activities until the status is completed.

I'm an existing volunteer and the Steward volunteer activity isn’t ticked?

The Steward activity can only be selected after you've completed your Driver Declaration and Status and completed the self declaration of unspent convictions. However, if you have a DBS check this will override the declaration and the activity will be automatically ticked.

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Page last reviewed: 16 November 2023