Contact us

If you are a Volunteer Responder and need to contact our Support Team, email us: [email protected]

Safeguarding

If you have a critical and urgent safeguarding concern or issue that is about one of our volunteers or someone who has received direct support from the programme, which requires immediate assistance, please call 029 2002 4565 to provide more detail. A member of the team will then assess and contact you for more information or for resolution as needed.

Please be aware that, if it's not a critical or urgent safeguarding matter, you may not receive an immediate response or update. Also, if it is not directly linked to the programme, we may not be able to support. 

Relay UK

We use BT Relay UK to make and receive calls which supports hearing impaired individuals with the support of a relay assistant.

Call 18001 029 2002 4565

Visit relayuk.bt.com to find more about how to use BT Relay UK including downloading the app.

If you want to make a complaint:

We believe that it is best to deal with complaints straightaway rather than let them grow into a big issue. If you have a complaint then please raise it as soon as you can with the person you are dealing with so that they may try to resolve it for you there and then. If there are lessons to be learned, then that person will make sure they are reported to their line manager to action as appropriate.

See our Compliments, complaints and comments policy and procedure

If the matter cannot be dealt with this way (perhaps because of a conflict of interest or confidentiality issues) or the matter needs more serious attention, then please contact Royal Voluntary Service in the way that suits you best using any of the following:    

email us: [email protected]

Write to us:  Comments, Volunteer Support Team, Royal Voluntary Service, PO Box 565, Unit B, RD Park, Hoddesdon EN11 0RF.