FAQs for Volunteer Responders

Telephone Support

I'm a Check In and Chat Volunteer, why can I only make 3 calls a month?

Following a review of our activities, we have received advice from the Disclosure and Barring Service that Check In and Chat Volunteers should only make up to 3 calls in a rolling 30 days.

The calls you provide are invaluable so please continue to make 3 a month where possible.

We would also ask you to consider supplementing these calls by signing up as a Companionship Calls Volunteer as well. This would mean on top of the 3 one-off calls you make a month, you would have regular conversations with the same person (3 calls per week for 6 weeks). Companionship Calls support more vulnerable people and requires a DBS. Referrers are provided with guidance on who is suitable for this support.

Can I make more than 3 Check In and Chat calls a month if I have a DBS?

You can make more than 3 calls a month if you have any other DBS role selected on the ‘Manage my roles’ page of the GoodSAM website.

I am a Check In and Chat Volunteer, can I call the same person twice over a 6 week period?

You are only able to call the same person twice within a 6 week period. If you find that you are getting numerous alerts for the same person, please 'Pass to another volunteer' on the GoodSAM app and ring the Support Team on 0808 196 3382 so we can look into this.

I am a Companionship Calls Volunteer, can I support the same person more than twice over a 6 week period?

Yes. Companionship Calls are designed to have 3 calls a week over 6 weeks for each person you are supporting. This activity requires a DBS certificate on application so you are able to provide ongoing support to the same person.

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Page last reviewed: 12 June 2024