Cookie policy

Please read the terms of this Cookie Policy carefully before using the website

About this Cookie Policy

This Cookie Policy (the ‘Policy’) relates to your use of our website, (the ‘Site’).

This Policy contains important information about the cookies and other similar technologies we use on the Site. The Policy should be read together with our website privacy information, which sets out information about how and why we collect, store, use and share personal data in connection with the Site, as well as your rights in relation to your personal data and details of how to contact us and supervisory authorities if you have a complaint.

Who are we?

The Site is operated by Royal Voluntary Service (‘we’, ‘our’, ‘us), a charity registered in England and Wales under number 1015988 and in Scotland under number SC038924. Our registered office is at Hanley Centre, 29 Charles Street, Stoke-on-Trent, Staffordshire ST1 3JP.

We are regulated in England and Wales by the Charity Commission and in Scotland by OSCR, the Scottish Charity Regulator.

Other websites

This Policy only relates to your use of our Site

Throughout the Site, we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third party websites, please consult their policies as appropriate.

We also use YouTube to show videos on some pages. YouTube sets cookies when you visit one of these pages. For more information please refer to YouTube Cookie Policy.

What is a cookie?

A cookie is a small text file which is placed onto your device (e.g. your computer, smartphone or other electronic device) when you use a website, creating a unique ID. Cookies enable a website to recognise a user’s device and collect and store information about that user’s visits to the website.

Some of the information collected by cookies will be aggregated or statistical (meaning that it cannot be used to identify an individual). Other information may be capable of identifying an individual and therefore constitute personal data and be protected under data protection law.

The cookies we use on the Site fall into the following categories:

  • Strictly necessary cookies: These are cookies that are required for the operation of a website. They include, for example, cookies that help ensure that the content of a webpage loads quickly and effectively;
  • Analytical/performance cookies: These enable a website to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This information helps website operators to improve the way a website works, for example, by ensuring that users are finding what they are looking for easily.

Detailed information about the cookies we use on the Site can be found in the section below ‘The cookies used on the Site’.

Cookies may be planted by the website itself (i.e. when a user visits the website) or by third parties (such as where a website incorporates media or plugins from other websites).

Consent to cookies and changing settings

Generally speaking, cookies can only be placed on your device with your consent. However, an exception applies where a cookie essential for the operation of a website (referred to above as a ‘Strictly necessary cookie’).

We use a Cookie Management Platform or click on the ‘C’ icon at the bottom right hand corner of any page on our Site to enable users of the Site to give their consent to the cookies we use. Our Cookie Management Platform gives you the ability to indicate whether or not you consent to a particular cookie using ‘adjust slides’. Please note that we only ask for your consent in relation to cookies which are not strictly necessary.

The cookies used on the Site

The table below lists the cookies we use on the Site. For ease of reference, cookies are grouped into the categories referred to above. In relation to each cookie the table also specifies:

  • The entity which owns the cookie;
  • The name of the cookie;
  • The purpose of the cookie and the nature of the information the cookie collects;
  • When the cookie will expire;
  • Whether the cookie or information can be accessed by a third party; and
  • Whether your consent is required before the cookie can be placed.
Owner of cookie Name of Cookie Purpose of Cookie and information collected Expiry Third Party Access?
Strictly necessary cookies (no consent required)
Session cookie ASP.net_sessionID This cookie is essential for the online operation of the site to enable the user to move from one page to another. This cookie is deleted when you close your browser. No
Civic UK CookieControl This cookie is set in order to remember the user's preferences in regards to cookies. 90 days


Civic UK seen_cookie_message This cookie is set in order to remember the user has seen the cookie message. 90 days


Recite Me Recite.Persist Allows the toolbar to persist across
subsequent web pages on client site
once toolbar launched.
365 days


Recite Me Recite.Preferences Allows user-selected settings to auto-
load on subsequent web pages on
a client site once toolbar launched.
365 days


Performance/analytics cookies (consent required)
Google analytics _ga,
This is a web analytics service provided by Google Inc which uses cookies to show us how visitors found and explored our site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (e.g.  how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had. 2 years
1 minute
24 hours 


Hotjar  _hjid Hotjar cookies show us how visitors explored our site, and how we can enhance their experience. 365 days Yes


How to turn off all cookies and the consequences of doing so

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including strictly necessary cookies) are not accepted. If you do this, however, please be aware that you may lose some of the functionality of our site.

For further information about cookies and how to disable them see: or

How to withdraw consent

If you change your mind about consenting to any of the categories of cookies listed above (other than strictly necessary cookies. The user can update their preferences at any time by clicking on the ‘C’ link at the bottom of right hand side of any webpage on the Site.

How to contact us

If you wish to discuss our use of cookies, please contact our Data Protection Officer. You can do this by emailing [email protected], writing to our Data Protection Officer at Royal Voluntary Service, PO Box 565, Unit B, RD Park, EN11 0RF or calling 029 2073 9184.

Changes to this Policy

This Policy was published on 5 August 2020.

We may change this Policy from time to time and if we do so, we will include information about any changes on the Site.