FAQs for Volunteer Responders

ID checking

You can find the guide for ID Checking in Using the GoodSAM app.

I’d like to speak to someone about ID checking?

You can contact the Support Team on 0808 196 3382 to speak to someone if you are unsure how to start the ID checking process via GoodSAM.

Once the ID checking process has begun if you need technical assistance you can contact Reed Helpdesk on 0161 537 3970 or email [email protected]

How will my ID be rechecked?

Reed Screening will use an upload of your government issued ID (such as a passport or driving licence) and conduct a likeness test against a selfie taken at the time of upload. This measure uses biometrics to compare the ID and your face, alongside checking that the ID is genuine.

Can I use a desktop computer for my ID check?

You can start the ID checking process on a desktop computer, however, you will need to continue the process on a smartphone. You will receive a text message with a link to click on which will direct you to the ID checking website.

What will happen to my data?

Please visit our privacy notice for volunteers for further information.

I don't have the required ID to be ID checked?

If you don’t have the required ID, please contact the Support Team on 0808 196 3382 who will be able to advise you.

I can't remember my password for GoodSAM?

If you can't remember the password you created when you signed up, you can reset it by clicking on the Reset Password button under the login section.

Why am I not receiving tasks after my ID check is complete?

Does your profile in GoodSam show your check is complete? If you received support in person from Reed Screening, your status will not automatically show as complete. Once the upload by GoodSAM is done (on a weekly basis), the status will then show as complete.

Will I need to complete a new DBS check?

For some activities a DBS will be required, you will be asked to go through this process if needed.

Will I get a notification when my ID is reviewed and accepted?

Yes, the status of your ID check will show on your profile on goodsamapp.org and you will receive an email confirmation.

How long will it take for my ID to be checked?

In most cases the ID check is completed within minutes. If there is a problem with your ID upload, this could be detected at the time and hints and tips given on screen to help you to resolve the issue. If there is a problem with the information you supply, Reed Screening will contact you directly using the email address and telephone number you have in GoodSAM to support you to progress your check.

How will I know if my ID is rejected?

Your profile in GoodSAM will show the status of your check.

My ID says 'In Review", what happens next?

Reed Screening will contact you within 3 days via the information you provided in your application. They will attempt to contact 3 times over 9 days. After this, your application will cease and you will need to start the process again.

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Page last reviewed: 16 November 2023