Using the GoodSAM app

The apps will look like this:

We have used images throughout this guide from both apple and android, sometimes the image may look different to your phone’s operating system but the information is the same.

2. Open the app and sign in using your email address and the password you set up during the sign‐up process. Please note – you do not need to register on the app – only sign in.

3. You may be prompted to give location access and notifications for the app, please ensure you select ‘Allow’ in order for you to receive alerts/requests to your phone.

4. Check that you have switched all notifications on under your settings. This may look different depending on the mobile phone you are using.

5. Set up your profile and familiarise yourself with the app settings.

Setting up your profile is essential as it becomes your identification for the person/site you are supporting.

Go into the app and click on the 'ME' tab. Tap the circle and upload your photo (this must be a photo of yourself).

Note: You must show your ID to the person you are supporting. If the person you are supporting requires further verification you can show them a copy of the alert/support request.