The GoodSAM app

The GoodSAM app

All requests for support will come through the GoodSAM app onto your smartphone. 

Please put yourself ‘on duty’

Please put yourself ‘on duty’ as often as you can.

However, if you’re not able to volunteer right now, you can switch your app to ‘off duty’ and re-join us when the time is right for you.

Watch this useful video for getting started with the GoodSAM app[1].

In this section of the website, you’ll find help and guidance on downloading and using the app as well as troubleshooting information for if you run into problems.

If you cannot find an answer to any problems you might have when using the app, please ring the Support Team on 0808 196 3382[2] (9am to 6pm, 7 days a week).

Page last reviewed: 01 April 2024


Using the GoodSAM app

1. Now that you have registered as a volunteer, you will need to download the GoodSAM Responder app. Downloading the app will mean you will be able to receive alerts and request for support.

2. To do this, follow the relevant link below and download.

The app will look like this:

GoodSAM app screen grab

3. Open the app and sign in using your email address and the password you set up during the sign-up process. Please note – you do not need to register on the app – only sign in.

Sign in GoodSAM app screen grab

4. You may be prompted to give location access and notifications for the app, please ensure you select ‘Allow’ in order for you to receive alerts/requests to your phone.

Notifications GoodSAM app screen grab

5. Check that you have switched all notifications on under your settings. This may look different depending on the mobile phone you are using.

Apple - Enable notifications

Enable locations GoodSAM app screen grab

Apple - Enable location access

Enable locations GoodSAM app screen grab

Android - Enable notifications

Enable notifications GoodSAM app screen grab

Android - Enable location access

Enable locations GoodSAM app screen grab

6. Set up your profile and familiarise yourself with the app settings.

    1. Put yourself ‘ON DUTY’ - This will ensure that you are alerted when a request for support is near you. Report 'ON DUTY' needs to be toggled to ON for you to recieve any notifications. If you know you are not available to help on specific day toggle this to OFF.
    2. Set up your profile. This is essential as it becomes your identification for the police and for the person you are supporting. Go into the app and click on the 'ME' tab. Tap the circle and upload your photo (this must be a photo of yourself).
Role profile GoodSAM app screen grab

Role profile GoodSAM app screen grab

Note: You must show your ID to the person you are supporting. You should do this at a safe distance. If the person you are supporting requires further verification, you can call their phone number. You can also show the individual a copy of the alert/request for support if they require further identification.

7. When a request for support is raised you will receive an alert. You will have the option to accept or reject the alert.

Accept / reject GoodSAM app screen grab

If you know you are unable to support a request (for example, you have accidentally left your device as ‘ON DUTY’), please reject the alert – this will move to the next volunteer.

Rejecting an alert will not prevent further requests coming through to you, if you know you are not available to support, please toggle to “OFF DUTY” as stated in the guidance above.

8. When you accept an alert you will see the task information. The information will be shown either in the 'chat' tab or the ‘comms’ tab dependent on the phone you are using.

Apple - Chat tab

Task acceptance to chat GoodSAM app screen grab

Android - Comms tab

Communications tab GoodSAM app screen grab

9. Once you have accepted the task, the first part of the message will show what support is required (for example, Community Response). Ensure to check the message to see whether the person has confirmed COVID-19.

GoodSAM app screen grab

Please note that some referrers may request tasks that are incorrect for the support requested. Call the person and explain that you can only carry out what you have been assigned for example, Check In and Chat support.

10. Once you have read through the task information, you can make a decision whether you are going to complete it or not.

Actions tab GoodSAM app screen grab

  • If you do not want to continue with the task then press ‘Pass to another volunteer’.
  •  If you have phoned the person 3 times and were unable to get hold of them, press ‘client did not answer’ this will pass the task to another volunteer. If we have no response again we will pass onto the Safeguarding Team to make contact with the person who needed support.
  •  If you have contacted the person and they have informed you that they do not need any help at this time then press ‘Contacted - no help needed.’
  •  If a person states they no longer need support and want to be removed simply press ‘client wants to be removed’
  •  If you have carried out the task and have completed it then press ‘Contacted – provided help’.

Key points

  •  Once you select any of the above – the task information will disappear.
  •  If you have a task that is waiting to be completed then you will not receive other alerts until this has been completed.

If you accept a request but then find you are unable to complete the task or are unable to support a person with confirmed COVID-19 (information included in alert), please go into the more section of the app and select “PASS TO ANOTHER VOLUNTEER”

GoodSAM app screen grab

Please note: The app is used by other organisations including medical professionals – If you are only signed up as a Volunteer Responder then you will NEVER receive alerts relating to any medical emergencies. 

Page last reviewed: 08 January 2024


How to download and enable settings

If you're not receiving tasks, please check you have enabled 2 settings within your phone.

You will be unable to receive tasks if these are not switched on.

Watch this short video Getting started[5]

Page last reviewed: 03 November 2023


Driver status and declaration

We have built a new status relating to whether you are able to drive as part of your role and need all volunteers to update their status.

Existing volunteers only

From August 2023, existing volunteers will have a driving status as ‘not-set’. However, this does not mean all existing Community Response and/or Pick Up and Deliver Volunteers will have these roles unticked. If you have previously had these activities (therefore confirmed the old Driver Declaration) then they will remain ticked.

The Driver Status and Declaration process must be started on the GoodSAM website at GoodSAM.org[6] and is not available on the app.

1. You will need to login to your account using the username (email address) and password you entered when you signed up. If you don’t know your password you can enter your email address and click ‘reset password’.

Log In screen GoodSAM app screen grab

2. When logged in, you will see that the driver status is ‘not set’. After a few seconds a pop-up will appear asking you to confirm if you are willing to drive as part of your activities.

Driving declaration GoodSAM app screen grab

3. If you are willing to drive as part of your activities, select ‘Yes – I am willing to drive’ from the drop-down box and then tick the box to confirm you have a driving licence and that the vehicle you use is appropriately insured, taxed and is roadworthy (including, where applicable MOT) and will be for the duration of your volunteering activity. This will update your profile to DRIVER.

Driver declaration GoodSAM app screen grab

Driver status GoodSAM app screen grab

4. If you cannot drive, select ‘No, I cannot drive’ from the drop-down. This will update your profile to NON-DRIVER.

I can not drive GoodSAM app screen grab

Non driver status GoodSAM app screen grab

5. If you can drive but cannot confirm you that the vehicle you use is appropriately insured, taxed and is roadworthy (including, where applicable MOT). This will update your profile to NON-DRIVER.

No confirm GoodSAM app screen grab

Non driver status GoodSAM app screen grab

Being a NON-DRIVER doesn’t stop you from doing any of the activities, we just need the declaration to know if you are/will be driving and are insured to do so. The activities can be carried out using public transport, pedal bike or by foot where appropriate.

For any new volunteers who set their driver status but haven’t completed an ID check, all activities will be unticked/locked until the ID check is completed.

6. If you are DRIVER with ID Check and NO DBS, all activities in Level Red will automatically be ticked.

Level Red GoodSAM app screen grab

If you were an existing volunteer and previously had cardiac arrest and/or Vaccination Steward, then these will be ticked too.

7. If you are NON-DRIVER with ID Check and NO DBS, all activities in Level Red will automatically be ticked.

You will see that currently these are the same as a driver because as we’ve mentioned activities can be carried out whether or not you have a vehicle.

8. If you are DRIVER or NON-DRIVER with ID Check and DBS enhanced with adult barred, all activities in Level Red, Blue and Green will automatically be ticked.

Volunteer levels GoodSAM app screen grab

PLEASE NOTE: Some volunteers will see additional activities such as Care Alert Responder and Ambulance Support – this depends if they are in the Local Authority area that they are being piloted – for more information, see pilot activities[7].

If you would like to change any of your activities, see amending volunteer activities[8].

Page last reviewed: 03 January 2024


Emergency contact information

We ask that all volunteers provide an emergency contact to their GoodSAM profile. We will only use this in the case of an emergency or at a time where we cannot get hold of you, whilst engaged in a volunteering activity.

We have created the following guidance to support volunteers to add the required information.

1. Open the GoodSAM app and go to the ‘Me’ tab. The Emergency Contact section appears below: 

Request

2. Click on the Change button and then enter the full name and contact number of your emergency contact, then select the relationship from the dropdown list and click ‘change’.

Full Name

You will now see the name of your emergency contact in the Emergency Contact box. 

You will need to ensure that your emergency contact is aware that you are adding their details and that they consent to their information being added.

3. You can login in anytime to make changes to your emergency contact by repeating the steps above. this section, by clicking on the ‘Change contact’ button under the emergency contact information section.  
 

Page last reviewed: 15 January 2024


ID checking

All Volunteer Responders are being asked to step forward and complete a new ID check.

The ID process must be started on the GoodSAM website at GoodSAMapp.org[6] and is not available on the app. For instructions on how to carry out your ID checks, watch our film or follow the instructions below.

1. You will need to login to your account using the username (email address) and password you entered when you signed up. If you don’t know your password you can enter your email address and click ‘reset password’.

Log In screen GoodSAM app screen grab

2. When logged in, you will then need to click on the button under the ‘Your ID checking process’ section. You can also amend any of your details on this page and change your password if necessary.

ID checking process GoodSAM app screen grab

ID number GoodSAM app screen grab

3. Once you have clicked on the link in the text message, you will be redirected to the ID checking website.

You must first tick the box to confirm you consent to the Privacy agreement and then click continue.

If you wish to check which forms of ID are acceptable you can click onto the acceptable documents button and select United Kingdom from the search bar.

Then click on the 'capture my ID' button which will open up the camera for you take a photo of your ID.

You will then be automatically directed to next screen where you can verify your documents. 

Privacy consent GoodSAM app screen grab

4. Your ID details will be pre-populated with the information from your ID. Tick the consent box and click on the ‘my details are correct’ button.

You will then be asked to take a selfie video to match you to your ID. The camera will automatically be on selfie mode and you will need to press continue to proceed. The video will be taken and verified against your ID.

When the process is complete you will see a thank you message on the screen and you can then close the webpage on your phone.

ID check GoodSAM app screen grab

5. When the ID check is complete, you will receive an email to let you know your ID check is complete and you can log in to the GoodSam app to start receiving tasks.

A visual of a acceptance email for Volunteer Responders

Page last reviewed: 16 November 2023


DBS checking

If you are volunteering for the following activities, a DBS check will be required. Please check below which DBS check is required for each activity:

Community Response

DBS check required for activity

  • DBS Enhanced with Adult Barring

Can accept previous DBS check, through DBS Update Service

  • DBS Enhanced with Adult Barring
  • DBS Enhanced with Adult and Child Barring

Check In and Chat Plus

DBS check required for activity

  • DBS Enhanced

Can accept previous DBS check, through DBS Update Service

  • DBS Enhanced
  • DBS Enhanced with Adult Barring
  • DBS Enhanced with Child Barring
  • DBS Enhanced with Adult and Child Barring

I have a DBS check

If you have a current DBS matching the criteria above and you are registered with the DBS Update Service, please follow steps 1 to 3 below, 'Starting a DBS check' followed by steps 12 to 19, 'Applying when you have a DBS with the Update Service'.

The Update Service is an online subscription that allows you to keep your standard or enhanced certificates up-to-date, and allows organisations to check a certificate online.

You can find out more information by visiting DBS Update Service[10]

I don’t have a DBS check, or my DBS does not meet the requirement above

If you do not have a DBS with the criteria required above, you will need to follow steps 1 to 11 below, 'Starting a DBS check' and 'Applying for a DBS check'. 

Starting a DBS check

This will be required for both people applying for a DBS check or for people who want to update their DBS. 

The DBS process must be started on the GoodSAM website at GoodSAMapp.org[6] and is not available on the app.

1. When you click on the link to start your DBS screening you will need first need to generate a password. See the highlighted area below.

Screening portal screen grab

2. An email will be sent to you from [email protected][11] which will contain a password reset/creation link. You will need to click on the link in the email to create your password.

3. Once you have created your password, return to the Reed Screening login page and login using your email address and newly created password. 

Reed screening letter visual

Applying for a DBS check

Follow points 4 to 10 if you are applying for a new DBS check.

4. When you have logged in you need to click on the highlighted pie chart to begin your screening process.

Reed Screening screen grab

5. You will need to enter your personal details, ensuring any fields marked * are completed as these are mandatory. When you have completed the form click on next at the bottom of the page.

Reed Screening personal information screen grab

6. You will then need to add your full name history including any maiden names. You can add any additional names by clicking on the green plus button. When finished click, next.

Reed Screening name history screen grab

7. Now add your full address history for the last 5 years. Clicking on OK to add each address.

Reed Screening address history screen grab

8. You will now need to click on the pen button under Action next to any highlighted areas which will generate a page of questions relating to your DBS. Work through all highlighted sections of the form until they are completed. You will also be required to upload your proof of address and identity documents. 

Reed Screening checks screen grab

9. You will then need to review the information you have added, any missing information will be highlighted for you to complete.

10. Next you need to read the privacy notice and will need to check the box to say you have read and accepted the statement and then save and submit your form using the buttons at the bottom of the page.

Reed Screening Privacy Policy screen grab

Reed Screening Privacy Policy screen grab

11. Once you have submitted your application, we will begin work on completing your background checks within.

Applying when you have a DBS with the Update Service

12. When you have logged in you need to click on the highlighted pie chart to begin your screening process. 

13. You will need to enter your personal details, ensuring any fields marked * are completed as these are mandatory. When you have completed the form click on next at the bottom of the page.

Reed Screening screen grab

14. You will then need to add your personal/contact details. Any fields marked with an * are mandatory and cannot be left blank. When finished click, next. 

Reed Screening screen grab

15. You will need to click the pen under any highlighted areas which will generate a page of questions relating to your DBS. 

GoodSAM app screen grab

16. You will then need to provide consent and provide your DBS Certificate number and a copy of your DBS.

Reed Screening screen grab

17. Once this is uploaded, you will be asked to review the information you have provided making any changes if needed.

GoodSAM app screen grab

18. You will then be asked to read the privacy notice and accept the statements by ticking the  box at the bottom of the page. You then need to click submit which will generate your application in the screening system.

Reed Screening Privacy Policy screen grab

19. Once you have submitted your application, we will begin work on completing your background checks within 24 hours.

Page last reviewed: 14 December 2023


Amending volunteer activities

When you have completed your ID check and Driver Status and declaration you will automatically be assigned and receive alerts for all the volunteer activities within Level Red.

If you then choose to complete a DBS you will be automatically be assigned to Level Blue and/or Level Green depending on the level of DBS you apply for.

After you’ve completed the ID check and DBS process, if you want to change any of the volunteer activities you can do this on the GoodSAM website[6].

1. You'll need to login to your account using the username (email address) and password you entered when you signed up. If you don’t know your password you can enter your email address and click ‘reset password’.

Log In screen GoodSAM app screen grab

2. When logged in, you will then need to click on the ‘Manage your current activities’ tab.

Manage your activity GoodSAM app screen grab

3. You will then see the below screen where you have the option to remove activities. You can remove activities by unticking the activity you want to remove. You can add these back on again if you change your mind at a later date.

Levels of checks visual GoodSAM app screen grab

You are required to complete the new driver status and declaration and ID check, if you haven’t already, for all levels. Find out more about levels of checks[12].

Should you need further instructions please see, driver status and declaration[13]ID checking[14] and DBS checking[15].

Page last reviewed: 27 November 2023


Lone working whilst volunteering

Using the lone working function on the GoodSam App

As part of the introduction of new activities and tasks there is an expectation for volunteers to be alone with the people they are supporting in their home or accompanying them to different activities in the community.

We have introduced a new lone working function within the GoodSAM app to ensure you stay safe when completing these tasks.

Please review this document along with the Using the GoodSAM app[16] guidance.

Note: The screenshots below may look a litlle different on your phone depending on whether you have an android or iphone. However, the functionality is the same.

To start lone working

A task will need to have been accepted to enable lone working (e.g. you have a task open).

If you arrive early to your lone working activity, then you are able to toggle on up to 10 minutes before the expected time.

Please ensure you enable lone working prior to entering the environment.

1. Open the GoodSAM app on and click on the ‘Me’ tab, here you will see a ‘Lone working’ section.

GoodSAM app screen grab lone working

2. Click on the toggle next to ‘Start lone working’ and you will be prompted to enter some further information:

  • Enter basic details on your lone working e.g. home visit for support in the home, or community visit with the intended location such as lunch club for support in the community.
  • Scroll and select the approximate duration of your activity (to the nearest 15 minutes). The activity cannot last more than 4 hours.
  • Select ‘START’.
Start Lone Working

3. The app will update to show the start and end time of your activity.

GoodSAM app screen grab shift start

4. If you see this notification, it means you have not yet accepted the task that requires lone working. Please accept the relevant task beforehand.

Good SAM screen grab back button

To amend the duration

If you require longer to complete the task than first anticipated, you can amend the duration in the app.

1. Click on the ‘+’ button shown below and enter the additional amount of time you require. Then click ‘ADD’.

GoodSAM app screen grab - duration

2. This will then automatically change the expected end time of your activity.

GoodSAm screen grab  - before and after

Note: The recommended time to spend with a person you are supporting is 2 hours in their home and 4 hours in the community, but the maximum duration is set to 4 hours.

To end lone working

1. To end your ‘Lone working’, click on the ‘Lone working’ toggle.

2. Click the ‘Confirm’ button to confirm you have ended your lone working. If you click ‘GO BACK’, the pop up will disappear and your ‘Lone working’ status will remain on.

GoodSAM app screen grab - ended

Welfare checks

The lone working function in the app allows us to ensure you are safe and well whilst undertaking an activity on your own. The app will provide ‘nudges’ (via a push notification) if you do not turn on or turn off lone working as expected (at the set times). Please be reassured that our Safeguarding Team will be monitoring your activity within the app and if for any reason, you haven’t enabled or disabled the lone working status, the team will call you to check you are ok.

Lone working has not been started

The appointment time that was shown in your task is the time we anticipate you to enable lone working (or up to 10 minutes before). If you have not enabled lone working 15 minutes after the expected appointment time, you will receive a notification prompting you to do so. If after a further 10 minutes you have not enabled lone working, a second notification will prompt you to do so.

If you haven’t started lone working after the 2 alerts, you will receive a welfare check call from our Safeguarding Team.

The Safeguarding Team will ask if you:

  • If you are ok and if you have forgotten to log in – if so, you will need to enable lone working and the Safeguarding Team will talk you through this.
  • Can you still continue to carry out the task? – if not, the Safeguarding Team will end the task as not completed or rearrange the date and time you have agreed with the person requesting support.
  • If the Safeguarding Team can’t get hold of you, they will make an attempt to call the person being supported and then take other required actions.

Lone working needs to continue

At the end time of the task, you will receive an alert from ‘Welfare Alert!’ reminding you to turn off the lone working, indicating to the Safeguarding Team that you have left the lone working environment and are safe and well.

If the activity/visit is taking longer than anticipated, go back into the app and select the additional amount of time you require.

If you haven’t ended the lone working after 15 minutes of the expected task end time, you will receive 2 further alerts, 15 minutes apart prompting you to toggle off.

If you haven’t ended the lone working activity after the 3 alerts, you will receive a welfare check call from our Safeguarding Team.

The Safeguarding Team will ask if you:

  • If you are you ok and if you have forgotten to log out – if so, the Safeguarding Team will ask you to toggle off the lone working function.
  • If the Safeguarding Team can’t get hold of you, they will continue to make contact either with the person you are supporting or emergency contact details.

Page last reviewed: 25 January 2024


Future tasks

The following section contains additional information for Steward, Pick Up and Deliver and Connect volunteer activities.

A request for you to support will appear in the ‘TASKS’ section of the app. This can be found at either the top or bottom of the screen, see below. For your information a scheduled task is a request for support in the future.

Task tab GoodSAM app screen grab

Location – the location of the task. 

Additional information – Start date and time, end date and time and any additional information that you need to be aware of regarding the task including where/who to report to on arrival.

Your contact – A contact telephone number of the Support Team 0808 196 3382[2].

To navigate through these screens above please use the back/next button located at the bottom of the screen.

Accepting the task – If you wish to accept the task, swipe across the screen and press ‘wish to attend’

GoodSAM app screen grab

Or alternatively within the ‘your contract’ screen you will see a ‘wish to attend’ button. You can click this to confirm your attendance.

GoodSAM app screen grab

Once you have confirmed attendance the task will show ‘attending’.

GoodSAM app screen grab

You will be asked to share a ‘Task ID Number’ when you arrive at the site. You can find this within the ‘Reports’ section of the app.

GoodSAM app screen grab

Cancelling attendance - If you find you are no longer able to attend a task and wish to cancel your attendance. Swipe across the task on the ‘Tasks’ screen, and press ‘no longer attending’.

GoodSAM app screen grab for cancelling a task

Please remember to cancel if you are no longer able to attend a shift. This enables the team to identify another volunteer to meet the quota required to safely support the activity.

If a task is cancelled by the organiser - You will receive a push notification informing you a task you have already accepted has been cancelled by the organiser. This will be in ‘messages’ section on the app. The task will then be removed from the ‘Task’ section.

Cancellation GoodSAM app screen grab

Please note: The app is used by other organisations including medical professionals. If you only signed up as a Volunteer Responder, you will never receive alerts relating to any medical emergencies. This is a completely separate programme.

Page last reviewed: 01 December 2023


Troubleshooting

My app keeps freezing?

Check you are using a phone that is compatible with the GoodSAM app either an iPhone 5 upwards or a Google compatible smartphone that allows you to download the app from the Play store.

I am having trouble receiving or accessing alerts?
  • Check you are using a phone that is compatible with the app either an iPhone 5 upwards or a Google compatible smartphone that allows you to download the app from the Play store.
  • Check that you have enabled settings to receive alerts and notifications by going to phone settings > apps > permissions and ensuring location is switched ON and that the notifications toggle is ON.
  • Check that battery saving mode is not set on your phone as this restricts location access and automatically turns it off, so the app would not be able to see your location.
Should I use the communication function on the app? I have received a message on the app from another volunteer, what does this mean?

There is a function within the app which allows you to communicate with other nearby Volunteer Responders. We advise you not to use this function in the GoodSAM app. To switch this function off, please go to the settings tab and turn the “Receive Buzz” setting to ‘Off’. This field is not monitored and could potentially risk a breach of data protection guidelines.

I get a notification but then it is not allowing me to come off the accept/reject screen?

Make sure your phone is compatible with the GoodSAM app. If it’s an Apple phone, the app is only compatible for an iPhone 5 and above. For Android, the app works with anything that Google supports, therefore if you do not have the functionality of Google Play, the app will not be able to operate on this phone. Secondly, check notifications settings by going into 'Settings' on your phone, make sure these are turned on. Then go into the GoodSAM app itself and set the notifications to ON. You could also try to re-install the app.

I cannot log into the GoodSAM app as the email and password boxes are blocked by other boxes?

This sounds like there is a compatibility issue with your phone, this tends to occur on iPhones that are older than the iPhone 5 version. Please make sure you are using an iPhone 5 or above. If using an Android, check this is compatible with Google and that you have installed the app using Google play store. 

I received an alert but when I clicked on it, nothing further came up and there is nothing in the comms section. I can see the person on the map but there is no information?

Firstly, if this happens please 'Pass to another Volunteer'. Check that your location and notifications are turned to ‘ON’, both on your phone settings and within the GoodSAM app and wait for another alert.

It keeps saying my email is 'invalid as has spaces in it', but I have entered it correctly?

Sometimes when entering the email address it can place a space when you enter (.) This happens automatically, so when you enter your email address just ensure that it has not entered a space after the (.) or at the start and end of your email address. It is better to try and enter the email address manually, instead of using autofill or copy and paste which can sometimes put a space that is not required into your email.

I have tried to upload an image on my profile page but the image will not save?

Please go into your Settings > apps > responder app, then check permissions and ensure that your camera toggle and storage toggle is set to 'ON'. Also ensure that your phone is not in battery saving mode as even when these settings are on it can restrict permissions and notifications.

I have been on duty, so why have my on-duty hours not updated?

The GoodSAM app updates every time it receives a location update from your phone. If the app does not receive an update from your phone due to your settings or lack of wifi/data it will not update your on-duty hours. The number of on-duty hours is not used for any purpose and has no bearing on you receiving alerts.

My alerts are coming through silent, can I change this?

Yes, you can do this within your phone settings.  Please go into your phone settings, select notifications then ‘Responder’ and toggle to allow critical alerts.  This will ensure your alerts will come through even when your phone is on silent.

I’m registered as a Volunteer Responder but cannot remember my password. How do I reset this?

You can reset your password by visiting goodsamapp.org/login[6]

I’m not receiving tasks, is my phone set up correctly?

It may be that there are not any live requests for support in your area. Please stay on-duty when you can as new referrals come in each day. However there are 2 key settings you must enable in order to receive tasks. 

Watch this short video, Getting started[5] and follow the instructions.

Page last reviewed: 16 November 2023


Top tips for using the GoodSAM app

If you are experiencing app issues such as not being able to log on, app freezing or not being able to receive or access alerts, try and troubleshoot by checking the below:

Do

  • If unable to log in check that you have actually received an email that you have been approved and not just an email saying that your email has been verified. You won’t be able to log in until you have received the approval email.
  • Do not attempt to register on the GoodSAM app. As you have already registered, just sign in using the email and password you supplied when you registered.
  • Check you are using a phone that is compatible with the app either an IPhone 5 upwards or a Google compatible smartphone that will allow you to download the app from Play Store.
  • Check you have enabled settings to receive alerts and notifications by going to phone settings > apps > permissions and ensuring location is switched ON and ensure that notifications toggle is ON
  • Check that battery saving mode is not set to “ON” on your phone as this restricts location access and automatically turns it off, so the app would not be able to see location.

Please refer to the frequently asked questions[17] for more information.

Page last reviewed: 16 November 2023


Links

  • [1] /im-a-volunteer/watch-using-the-goodsam-app
  • [2] tel:08081963382
  • [3] https://apps.apple.com/gb/app/goodsam-responder/id815154202
  • [4] https://play.google.com/store/apps/details?id=com.goodsam.responder&gl=GB
  • [5] /im-a-volunteer/watch-getting-started-with-the-goodsam-app
  • [6] https://www.goodsamapp.org/login
  • [7] /im-a-volunteer/volunteer-activities/pilot-activities
  • [8] /guides/the-goodsam-app/amending-volunteer-activities
  • [9] /im-a-volunteer/watch-id-checking
  • [10] https://www.gov.uk/guidance/digital-and-online-services
  • [11] mailto:[email protected]
  • [12] /levels-of-checks
  • [13] /guides/the-goodsam-app/driver-status-and-declaration
  • [14] /guides/the-goodsam-app/id-checking
  • [15] /guides/the-goodsam-app/dbs-checking
  • [16] /the-goodsam-app/using-the-goodsam-app
  • [17] /guides/faqs-for-volunteer-responders