Community Response referrer guide

Pharmacy – collection/delivery

Pharmacy – collection/delivery aims to support people who are unable to collect a prescription for themselves.

Volunteers will typically support by collecting and delivering prescription medication, but it could also be for medical devices, glasses, or hearing aids to individuals. Collecting from a community pharmacy and delivering to the persons home address.  

The volunteer will act as the ‘patient representative’ as such, the referral must be on the instruction of the patient. A pharmacy cannot refer or use this service to replace or enhance a paid delivery driver service that they provide to their customers. 

All collection locations must be within the community and not from a secondary healthcare setting i.e. Hospital.   

Volunteers may be asked to deliver to the doorstep or, with patient consent, may enter the home address.   

The volunteer support for this activity is available either as a one-off or once a week for a maximum of 6 weeks.    

Who is eligible for this support?

This may be:

  • healthcare professionals can refer people waiting to be admitted to hospital or those who have just been discharged
  • carers and people with health conditions where there is a current health need.

This support is not suitable for:

  • acute hospital pharmacies (prescriptions)
  • community pharmacies (whereby they are using instead of their own delivery service).

Please ensure you have also read the programme referral criteria and that the person meets this criteria before making a referral. 

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Page last reviewed: 08 May 2024