Receiving requests for support
All requests for support will come from the GoodSAM app as an alert.
The volunteer support for this activity is available either as a one-off or once a week for a maximum of 6 weeks. The first alert will come up to 3 days in advance of the initial activity date.
If the request is for ongoing support, you will receive 6 alerts (1 per week) to support the same person for a 6-week period, this will be a new alert each week and it is important to look out for the recurring alerts. If a volunteer doesn’t accept the alert within a 10-minute time-frame it will be passed onto another volunteer in the local area.
If a volunteer is not available for the 6 weeks continuously or at a mutually agreeable time, you can reject an alert and this support will pass all remaining alerts within the original 6-week period onto the next available volunteer. When calling a person to discuss the support required, be mindful that they may have received support from a different volunteer in previous weeks. You should also let the person you are supporting know if you will not be completing any remaining tasks so that they are aware another volunteer will be contacting them.
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Page last reviewed: 20 December 2023