Key information for Volunteer Responders


At Royal Voluntary Service we place the safeguarding and wellbeing of volunteers, employees and people we support above anything else.

You may come across vulnerable adults or adults at risk of harm and they should never experience abuse of any kind. We want you to be alert to any signs or patterns of abuse or deterioration in wellbeing or anything that may concern you and always raise your suspicions.

Be assured you will always be supported by the charity and not raising your concerns is worse than raising a suspicion that is incorrect. If anyone tells you of any type of abuse then remain calm, listen and reassure them that it will be taken seriously. Don’t promise confidentiality as you will need to speak to a limited number of people once you have this information and we ask that you ALWAYS report this to the Support Team who will escalate to the Safeguarding Team.

Our Support Team is available to support volunteers with any queries or concerns. They are available between 9am – 6pm, 7 days a week 0808 196 3382.

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Page last reviewed: 01 April 2024