Community Response

Community Response: Local shopping or prescription delivery to a person’s home or accompanying someone to a social activity in the community. 

As a Community Response Volunteer, you can support the following activities:

These activities would suit volunteers who:

  • Are able to support people who are unable to collect items for themselves.
  • Have respect and patience for others.
  • Have an open mind and appreciation for people’s differing circumstances.
  • Are flexible and willing to adjust their approach to suit different situations.
  • Would enjoy accompanying people to take part in social activities.

Skills you may have or gain include:

  • Time management.
  • Effective communication.
  • Organisation skills.
  • Active listening.
  • Building rapport.
  • Empathy.
  • Problem solving.

This guide will give you everything you need to get started with Community Response. If you haven’t already, please see our volunteer checklist to ensure you read everything necessary to give you the best possible start to your volunteering.  


We are committed to creating a welcoming and inclusive environment for people of all backgrounds, communities, identities, and abilities. We value the diversity of our volunteers, the people we support and the unique experiences everyone brings.  

As a volunteer, you will support a range of people in diverse communities and we ask that you make sure everyone feels welcomed, supported and valued for who they are.

Please watch our short introductory video on EDI principles for access to the video and for more information on how you can support people with accessibility needs and learn about different backgrounds and communities visit the Inclusion Hub.

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Page last reviewed: 26 June 2024