FAQs for referring organisations

Safety and safeguarding

What safety checks are carried out? Are all volunteers DBS checked?

ID checks are carried out for all volunteers, depending on what activity they undertake these can differ. All roles require ID checking e.g. passport/driving license and some roles require additional checks e.g. a DBS check. The following roles have been assessed against DBS requirements and adhere to current advice on DBS checks. All DBS are within 12 months of issue from date of volunteer application.

  • Check In and Chat: Volunteer without DBS
  • Check In and Chat Plus: Volunteer with Enhanced DBS
  • Community Response: Volunteer DBS: Volunteer with an Enhanced DBS with Adult Barring.
  • Pick Up and Deliver: Volunteer without DBS
  • Vaccination Steward: Volunteer without DBS

This approach is in line with Home Office guidance around eligibility for DBS checks.

How do you safeguard people who need support?

The safeguarding of people and volunteers is paramount. Royal Voluntary Service have a safeguarding framework to support Volunteer Responders.

This includes:

  • A trained Safeguarding Team working 8am to 8pm, 7 days a week picking up concerns.
  • All volunteers have an identification page within the app which they must show to the person they are supporting.
  • A volunteer agreement which details expected behaviours of volunteers.
  • A volunteer Problem Solving Team to help with low-level volunteer concerns or issues.
  • A process for removal and/or banning of volunteers or people from the service for inappropriate conduct or behaviour. If you have a concern about a volunteer please contact our Support Team on 0808 196 3382.
How do I raise a safeguarding concern with Royal Voluntary Service?

Safeguarding concerns can be raised by calling the Support Team on 0808 196 3382, who will pass the information to the Safeguarding Team.

Who is liable if something goes wrong?

Royal Voluntary Service’s Liability Insurance Policy covers up to 2 million volunteers. They will only accept liability if the volunteers are following the guidelines and boundaries that have been set.

How can I check volunteers are genuinely part of the scheme?

Any volunteer engaged in an active task under this scheme will be able to evidence this by showing you their ID on the Volunteer Responders app on their mobile phone, where you can see that they are actively carrying out an assigned task.

Will volunteers who drive as part of their volunteering have to sign a driver declaration?

All volunteers will receive a Getting You Started Guide appropriate to the activities they sign up to. As part of the terms and conditions of volunteering, driving volunteers are asked to declare that their vehicle is roadworthy as outlined by UK law, has a valid MOT certificate and is taxed for use on the roads and that they have a valid driving licence.

What type of insurance/liability will transport volunteers hold?

Volunteers using their own car for voluntary purposes to support others should check the information on the Association of British Assurers website before undertaking any driving activity as you may not be insured, the information includes a list of insurers who do not charge extra for volunteer driving.  

Are all volunteers over 18?

Volunteers must be over 18 years old.

What training do volunteers undergo?

All volunteers will receive a Getting You Started Guide appropriate to the activities they sign up to so they will have specific, clear and detailed guidance which will enable them to provide support safely. 

How do I provide feedback about the programme?

There will be regular opportunities to share your feedback via our communication channels and surveys, or with your Regional Relationship Manager. To find out who they are contact the Support Team 0808 196 3382.

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Page last reviewed: 16 November 2023