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There will be regular opportunities to share your feedback via our communication channels and surveys, or with your Regional Relationship Manager.

You can also share feedback on Inclusion via our Inclusion Hub.

We have a dedicated Equality, Diversity & Inclusion team who oversee our efforts to create a more equitable and inclusive programme.

We actively recruit volunteers from diverse backgrounds to ensure that our volunteers are as diverse as the communities they support.

By delivering medications and returning equipment, the service alleviates the workload of hospital staff, allowing them to focus more on patient care and urgent tasks.

By enabling the delivery of medications and necessary supplies post-discharge, the service allows hospitals to discharge patients earlier in the day.

NHS Trusts using the service report a positive change to patient discharge before 17:00.

The service has a positive impact on NHSE net zero targets by collecting and
redistributing mobility aids and monitoring equipment etc.

By ensuring timely delivery of essential items, such as medications, mobility aids, and medical equipment. This service helps to meet the immediate needs of patients, whether they are being discharged or require ongoing support at home.