Completing the referral form

Log in to the admin area of the GoodSAM website - It is advised to use Google Chrome for this.

Go into the 'referrals' tab and click on the button for the type of referral you are making.

Please read our referral form guides to see what information is needed or contact our Support Team on 0808 196 3382 for further information.

This is not a mandatory field.

Please contact our Support Team on 0808 196 3382.

Firstly, check if the verification email was sent to your junk/spam inbox. If the verification email cannot be found, please call the Support Team to generate another verification email on 0808 196 3382.

GoodSAM stands for Good Samaritan and is a platform that has been saving many lives since its launch. It alerts those trained in resuscitation to cardiac arrest to nearby incidents, while the ambulance is on its way.

It is because of this technology of coordinating volunteers to those in need, that the system has been adopted for the Volunteer Responders programme.

You can click on tasks on the referrer dashboard to view the task/alert to check progress. Contact the Support Team on 0808 196 3382 if you have a concern about your task. 

Please see our Driving Support - Pick up and Deliver activity guide for full details of what our volunteers can transport.

You may have entered your phone number instead of the phone number of the person requiring support. Please log in to the Referrers' Portal and check the client phone number listed. If necessary cancel the referral and submit a new one.

It is especially important that you cancel this request if you have requested a repeat referral (e.g. weekly) because volunteers will continue to call you directly. Please ensure you have fully read the instruction document embedded within the referral form.

Please contact our Support Team on 0808 196 3382 if you have not been able to register as a referrer.

We recommend that you read the referrers guidance that is specific to Stewarding Support.

Volunteers have been asked to commit to 4 hour shifts. If they need to have an on site induction they may be on site for 4 hours 30 minutes.

No referrals/tasks should be raised for longer than 4 hours 30 minutes but you can add shifts to run concurrently i.e. 8:00-12:30 and 12:30-17:00. 

We recommend that you read the referrers guidance that is specific to Steward Volunteers.

Please see our Community Response Locations information page which details which areas are live for Commuity Response referrals.

Please see our guidance for making a referral to support a site for full details of how to complete the referral form.