FAQs for referring organisations

Completing the referral form

How do I make a referral?

Log in to the admin area of the GoodSAM website - It is advised to use Google Chrome for this.

Go into the 'referrals' tab and click on the button for the type of referral you are making.

What information do I put in the client/organisation box?

Please read our referral form guides to see what information is needed or contact our Support Team on 0808 196 3382 for further information.

The referral form asks for a personal email address, what if they don't have one?

This is not a mandatory field.

I'm trying to make a referral but the address keeps changing when I'm keying it into the system?

Please contact our Support Team on 0808 196 3382.

I haven’t received a verification email after entering my first referral?

Firstly, check if the verification email was sent to your junk/spam inbox. If the verification email cannot be found, please call the Support Team to generate another verification email on 0808 196 3382.

What is GoodSAM?

GoodSAM stands for Good Samaritan and is a platform that has been saving many lives since its launch. It alerts those trained in resuscitation to cardiac arrest to nearby incidents, while the ambulance is on its way.

It is because of this technology of coordinating volunteers to those in need, that the system has been adopted for the Volunteer Responders programme.

What happens if my referral task is not matched?

You can click on tasks on the referrer dashboard to view the task/alert to check progress. Contact the Support Team on 0808 196 3382 if you have a concern about your task. 

I'm requesting a Pick Up and Deliver volunteer, what items can I ask to be delivered?

Please see our Driving Support - Pick up and Deliver activity guide for full details of what our volunteers can transport.

I keep receiving phone calls directly from volunteers saying I need support, yet they should be calling the person they are supporting?

You may have entered your phone number instead of the phone number of the person requiring support. Please log in to the Referrers' Portal and check the client phone number listed. If necessary cancel the referral and submit a new one.

It is especially important that you cancel this request if you have requested a repeat referral (e.g. weekly) because volunteers will continue to call you directly. Please ensure you have fully read the instruction document embedded within the referral form.

I've been unable to register as a referrer, can I speak to someone about this?

Please contact our Support Team on 0808 196 3382 if you have not been able to register as a referrer.

What information do I need to make a referral for Steward Volunteers?

We recommend that you read the referrers guidance that is specific to Stewarding Support.

How long are the volunteering shifts for the steward role?

Volunteers have been asked to commit to 4 hour shifts. If they need to have an on site induction they may be on site for 4 hours 30 minutes.

No referrals/tasks should be raised for longer than 4 hours 30 minutes but you can add shifts to run concurrently i.e. 8:00-12:30 and 12:30-17:00. 

We recommend that you read the referrers guidance that is specific to Steward Volunteers.

I require volunteers on a daily basis to support a vaccination site. How do I raise this request?

Please see our guidance for making a referral to support a site for full details of how to complete the referral form.

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Page last reviewed: 05 June 2024