FAQs for referring organisations

Completing the referral form

How do I make a referral?
  1. Login to the referrer's portal of the GoodSAM website at goodsamapp.org/login - It is advised to use Google Chrome for this.
  2. Go into the 'referrals' tab
  3. Click 'Add a New Referral' to add a new referral
What information do I put in the client/organisation box?

Please provide information of the site e.g. address of person being supported, hospital discharge lounge, GP surgery, pharmacy etc. If the volunteer is attending a site, they will need details of the location they are required to attend. If you are unsure about what to include when filling out the form please contact our Support Team on 0808 196 3382 who can help you to fill out the form.

The referral form asks for an email address for the person who needs support, what if they don't have one?

This is not a mandatory field.

I'm trying to make a referral but the address keeps changing when I'm keying it into the system?

Please contact our Support Team on 0808 196 3382.

I haven’t received a verification email after entering my first referral?

Firstly, check if the verification email was sent to your junk/spam inbox. If the verification email cannot be found, please call the Support Team to generate another verification email on 0808 196 3382.

What is GoodSAM?

GoodSAM stands for Good Samaritan and is a platform that has been saving many lives since its launch. It alerts those trained in resuscitation to cardiac arrest to nearby incidents, while the ambulance is on its way.

It is because of this technology of coordinating volunteers to those in need, that the system has been adopted for the Volunteer Responders programme.

What happens if my referral task is not matched?

You can click on tasks on the referrer dashboard to view the task/alert to check progress. Contact the support team if you have a concern about your task.  

I keep receiving phone calls directly from volunteers saying I need support, yet they should be calling the person who needs support?

You may have entered your phone number instead of the phone number of the person requiring support. Please log in to the Referrers' Portal and check the client phone number listed. If necessary cancel the referral and submit a new one.

It is especially important that you cancel this request if you have requested a repeat referral (e.g. weekly) because volunteers will continue to call you directly. Please ensure you have fully read the instruction document embedded within the referral form.

I've been unable to register as a referrer, can I speak to someone about this?

Please contact our Support Team on 0808 196 3382 if you have not been able to register as a referrer.

What information do I need to make a referral for Steward Volunteers?

We recommend that you read the Referrers guidance that is specific to Steward Volunteers.

How long are the volunteering shifts for the steward role?

Volunteers have been asked to commit to 4.5 hour shifts. No referrals/tasks should be raised for longer than 4.5 hours. You can add shifts to run concurrently i.e. 8:00-12:30 and 12:30-17:00.

I require volunteers on a daily basis to support a vaccination site. How do I raise this request?

If you require volunteers on a daily basis (consecutively) e.g. Monday, Tuesday, Wednesday, Thursday, Friday - select the ‘daily’ option in ‘periodcity’.

You will be asked to enter the number of days you require volunteer support, if Monday-Friday you would enter 5 days.

The start date, start time and end time you have entered will be repeated on a daily basis, for the number or consecutive dates you have entered.

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Page last reviewed: 16 November 2023