FAQs for referring organisations

More information about the volunteer services

What support are volunteers able to provide?

Please see support available for details of volunteer support.

What other roles will be available?

We frequently review the needs of the programme, and we will update referrers when new roles are added, for example following a successful pilot activity.

How are tasks matched to volunteers?

This depends whether the task is an urgent same day task where the request will be available to registered volunteers who are on duty in the local area via the GoodSAM app or if it is a shift based task where it will be available to volunteers in the local area to select in advance. Once you submit the referral it will go into the system to be matched or selected.

I have a person who would like to speak to a volunteer in a different language. Is this available?

Our system will automatically search for a volunteer who speaks a persons preferred language stated on the referral, but unfortunately we can't guarantee a match. If there isn't a volunteer available to match the person's preferred language or in their area, the search will default back to English.

I have placed a referral for multiple volunteers, but there aren’t enough volunteers accepting the requests.

Contact the Support Team on 0808 196 3382, who will be able to pass your referral on to the programme team for investigation. It may be that the information in the alert is not clear enough, or the details have been recorded incorrectly. The programme team will also be able to access another route to help you access more volunteers. 

Can volunteers support in the evenings?

All volunteering acitvity must have concluded by 8pm, volunteers are not able to help after this time. You should ensure that when making a request you are clear in the task information about timings.

Can volunteers help with chores or personal care?

Volunteers cannot support people with personal care. Please see our list of acceptable and not acceptable activities in the referrer guidance for this activity.

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Page last reviewed: 05 June 2024