Driving Support referrer guide
- Pick Up and Deliver Volunteers support the NHS by transporting medication, equipment, and mobility aids between sites and directly to individuals' homes.
- Pick Up and Deliver Plus Volunteers go even further by entering homes to assist with the safe storage of medication, providing invaluable support to individuals who may struggle to manage on their own.
Why use these services
Quicker patient discharge
By enabling the timely delivery of medications and necessary supplies post-discharge, the service allows hospitals to discharge patients earlier in the day. NHS Trusts utilising the service report a positive change to patient discharge before 17:00 (Calculated from data provided from the Urgent & Emergency Care dashboard).
Alleviate staff workload
By delivering medications and returning equipment, the service alleviates the workload of hospital staff, allowing them to focus more on patient care and urgent tasks.
Resource optimisation
The service has a positive impact on NHSE net zero targets by enabling the collection and redistribution of mobility aids and monitoring equipment etc.
Who should use these services
Virtual ward teams, Emergency Care units, Discharge Units, and anyone that has patients requiring care at home e.g GPs.
To make a referral, call 0808 196 3382 or make a referral online.
All support activities must be completed by 8pm, please don’t request support after this time.
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Page last reviewed: 04 October 2024
