Community Response - referrer guide
Community Response: Provides support to a person on a one-off basis or for a period of 6 weeks, days and times to be agreed between the volunteer and the person supported.
Support includes the collection and delivery of food shopping and essential items and/or prescriptions and medications to people waiting to be admitted to hospital or those who have just been discharged. The support is also available to carers and to people with health conditions where there is a current health need.
How to fill in the referral form
Complete the referrer information
- Select your Local Authority and which type of organisation you represent from the dropdown list.
- Select which type of support you require: You must select the correct support as this is matched to a volunteer with specific vetting for that role. IF YOU ARE UNSURE, PLEASE CALL 0808 196 3382
Details of the person you are referring
Support details
Select the frequency. If support is needed on a more regular basis, select yes then select the frequency. Please note that support will only be provided for a maximum of 6 weeks, support will end after this duration and a new referral will need to be made.
Your details
Complete the referrer contact details and declaration.
What next?
Once you click Register Referral, your request will be live in the system. The system will now automatically search for nearby ‘on duty’ volunteers. Alerts will be sent to one volunteer at a time. If a volunteer accepts then the referral will be matched. If a volunteer rejects or does not accept an alert, it will move on to the next volunteer.
No match is made
If your dashboard shows that a task was not matched with a volunteer, you can always log a new request for support.
If you have any problems, please contact the Volunteer Responders support team on 0808 196 3382.
Volunteer alerts or notifications
Please cancel referrals if the person no longer requires support. This avoids unnecessary calls being made, which can be frustrating for both the person being supported and the volunteer. Requests are time limited to 6 weeks.
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Page last reviewed: 16 November 2023
