Guide for referrers

Community Response - referrer guide

Community Response: Provides support to a person on a one-off basis or for a period of 6 weeks, days and times to be agreed between the volunteer and the person supported.

Support includes the collection and delivery of food shopping and essential items and/or prescriptions and medications to people waiting to be admitted to hospital or those who have just been discharged. The support is also available to carers and to people with health conditions where there is a current health need.

How to fill in the referral form

Complete the referrer information

  • Select your Local Authority and which type of organisation you represent from the dropdown list.
Referrer type GoodSAM app screen grab

  • Select which type of support you require: You must select the correct support as this is matched to a volunteer with specific vetting for that role. IF YOU ARE UNSURE, PLEASE CALL 0808 196 3382
Community Response GoodSAM app screen grab

Details of the person you are referring

Details GoodSAM app screen grab

Support details

Select the frequency. If support is needed on a more regular basis, select yes then select the frequency. Please note that support will only be provided for a maximum of 6 weeks, support will end after this duration and a new referral will need to be made.

Support details GoodSAM app screen grab

Your details

Complete the referrer contact details and declaration. 

Your details GoodSAM app screen grab

What next?

Once you click Register Referral, your request will be live in the system. The system will now automatically search for nearby ‘on duty’ volunteers.  Alerts will be sent to one volunteer at a time.  If a volunteer accepts then the referral will be matched.  If a volunteer rejects or does not accept an alert, it will move on to the next volunteer. 

No match is made

If your dashboard shows that a task was not matched with a volunteer, you can always log a new request for support.

If you have any problems, please contact the Volunteer Responders support team on 0808 196 3382.

Volunteer alerts or notifications

Volunteer alert GoodSAM app screen grab

Please cancel referrals if the person no longer requires support. This avoids unnecessary calls being made, which can be frustrating for both the person being supported and the volunteer. Requests are time limited to 6 weeks.

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Page last reviewed: 16 November 2023