Ambulance Support Volunteer

Supporting on site

Supporting on site

Access and responsibility

It is really important that you look carefully at the shift details in the GoodSAM app under the ‘Tasks’ section. The details of the location on site, along with any other important information and the telephone number of a Site Lead should you require assistance can be found here.

The details of the location on site will be given in the GoodSAM alert, along with the telephone number of a Site Lead should you require assistance.

Each site will have a different facility set up to deliver this service for example, you may be providing refreshments from a portacabin, van or using your own vehicle (equipment will be provided).

When on site you will have a nominated person to support you. They will be available if urgent assistance is needed. Details of how to contact the Site Lead will be in the introduction document on site. You will also be able to call the Support Team on 0808 196 3382 if you require any support.

When you arrive on site, you will need to locate the introduction folder which will either be available in the facility or as a digital resource – QR code. Please make sure you read this first before you provide support. Volunteers will need to follow the guidance given in the introduction folder e.g., Food Safety checklist, Health & Safety instructions, and practical information.

Health & Safety

Volunteers will need to follow the instructions in the introduction folder to be able to deliver the service to Ambulance Crew effectively and safely.

Please remain vigilant to your surroundings as ambulances may be arriving at speed.

This activity requires no patient contact, however, there may be families of patients around the area. Remember that this service is for Ambulance crew members and not for patients or family members, unless a crew member advises otherwise.

If you are required to close the facility at the end of a shift, please leave it in a good state ready for the next shift. 

If you feel unwell, please cancel your shift as early as possible to allow another volunteer to pick up the shift. If you feel unwell during your shift, please contact the Site Lead to inform them.

Volunteers are not insured to start up or move any of the vehicles (if there is one at the location), please contact the site lead should you need support regarding this, where a member of staff will be able to support.

If you are using your own vehicle please ensure you have followed our guidance about car insurance in the Key points for Volunteer Responders page.

Preparing for your shift

This role will be delivered in an outdoor environment. It is essential you wear appropriate clothing. You are required to wear shoes that cover your feet - sandals and flipflops are not permitted due to Health & Safety requirements.

There may be limited space and limited seating.

There may be periods of time when no support is needed by Ambulance Crews. We encourage volunteers to bring along an activity e.g., book/newspaper etc. for these quiet periods. Please be mindful of limited storage on site.

Safeguarding requirements on site

Any safeguarding concerns relating to you or anyone else must be reported to the Site Lead as soon as possible. The Site Lead will support you to ensure that everyone is safe.


We would be grateful if volunteers could gather feedback from Ambulance Crew members about their experience of accessing and using the service. This information will be collected via a survey which crew will be able to access via a QR code.

We are also keen for your feedback on your volunteering experience, and we will be in contact during the pilot to collect your feedback.

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Page last reviewed: 19 February 2024