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FAQs for referring organisations

Introduction and summary


Referring organisations: this means any organisation or professional who is able to refer people for support.


This document provides guidance for health and social care professionals and other related organisations about Volunteer Responders.


Volunteer Responders is being delivered by NHS England and Department of Health and Social Care in partnership with Royal Voluntary Service and enabled by the GoodSAM Responders app.

The volunteer initiative has mobilised volunteers who are available to provide support to NHS services.

Referrals for volunteer support can be made by any health and social care professional, including:

  • Approved charity partner
  • Approved VCSE organisations
  • Community pharmacy
  • General Practice (GP)
  • Healthwatch
  • Hospital
  • Local Authority
  • Member of Parliament (MP)
  • NHS111/Ambulance Trust
  • Police or Fire Service
  • Resilience Forum Member
  • Social care provider
  • Social housing provider
  • Social prescribing/link worker scheme

How to refer

For our current volunteer activities you can make referrals by submitting details online via the Volunteer Responders referrer’s portal or you can call 0808 196 3382 to make a referral.

Print entire guide Page last reviewed: 24 August 2023

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