Check In and Chat Plus Volunteers

This activity provides a regular check-in by telephone.

What do Check In and Chat Plus Volunteers do?

In this activity you’ll be contacting and having a regular chat over the phone with a diverse range of individuals who have been identified as particularly vulnerable. You’ll be offering a friendly voice and a listening ear to those who may be experiencing loneliness or have no one to talk to.

Telephone support is a positive step to engage with people who may have little or no contact with others and be experiencing issues with confidence, self-esteem, and loneliness.

This support will not amount to a treatment or intervention but will provide:

  • Companionship – Forming a relationship of mutual support and understanding.
  • Support – Pointing to resources that help with mental health first aid.
  • Check-in - To help people identify activities and support that they can access.
  • Listening ear - Encouraging people to talk about their experiences.

Who is eligible for Check In and Chat Plus?

A call from a volunteer may be required by someone who:

  • Has been recently discharged from hospital.
  • Has a health condition.
  • Is experiencing social isolation and loneliness.
  • Is someone with caring responsibilities.
  • Is waiting for elective surgery.

Full guidance for getting you started

You can read the Getting You Started Guide to help you when carrying out Check In and Chat Plus activities.

You can find out more about being a Volunteer Responder in our FAQs and information to support you in our fact sheets.