Telephone Support

Getting You Started Guide

Telephone Support: Friendly phone calls to improve wellbeing and reduce loneliness and isolation.   

As a Telephone Support Volunteer, you can support following activities:  

These activities would suit volunteers who:

  • Enjoy listening and talking to others.
  • Have respect and patience for others.
  • Have an open mind and appreciation for people’s differing circumstances.

Skills you may have or gain include:

  • Effective communication.
  • Active listening.
  • Empathy.
  • Building rapport.
  • Emotional Intelligence.
  • Time management.

This guide will give you everything you need to get started with Telephone Support. If you haven’t already, please see our Volunteer Checklist to ensure you read everything necessary to give you the best possible start to your volunteering.  


We are committed to creating a welcoming and inclusive environment for people of all backgrounds, communities, identities, and abilities. We value the diversity of our volunteers, the people we support and the unique experiences everyone brings.  

As a volunteer, you will support a range of people in diverse communities and we ask that you make sure everyone feels welcomed, supported and valued for who they are.

Please watch our short introductory video on EDI principles for access to the video and for more information on how you can support people with accessibility needs and learn about different backgrounds and communities visit the Inclusion Hub

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Page last reviewed: 16 May 2024