Check In and Chat Volunteers

As a Check In and Chat Volunteer, you’ll be providing short-term telephone support to people in need of a friendly phone call and encouragement to improve their mental health and wellbeing.

What does a Check In and Chat Volunteer do?

Some people may not have anyone they can turn to for a chat or they may just want to talk to someone outside of their friends and family network.

Providing a way for individuals to talk to someone else is therefore very important; it can improve confidence, self-esteem and reduce isolation.

By calling and chatting, you’ll be providing:

  • Companionship to those who may not have many social connections.
  • Support and information on resources that may be of help to them.
  • A way of checking on their wellbeing and to ensure they’re happy.
  • A listening ear for those who want to open up and share their experiences and feelings.

You may be interested in our Check In and Chat Plus Volunteer activities.

Who might request Check In and Chat?

Calls may be requested from someone who:

  • Is experiencing social isolation and loneliness.
  • Has a health condition.
  • Has been recently discharged from hospital.
  • Is someone with caring responsibilities.
  • Is waiting for elective surgery.

Full guidance for getting you started

You can read the Getting You Started Guide to help you when carrying out Check In and Chat activities.

You can find out more about being a Volunteer Responder in our FAQs and information to support you in our fact sheets.