Pick Up and Deliver - referrer guide
Pick Up and Deliver: NHS organisations require volunteers to support sites and individual patients who have been newly discharged from hospital to home or are being cared for on a virtual ward.
This could be delivering medicine or monitoring equipment to a person’s home, returning any undelivered items, or supporting the movement of equipment between sites.
How to fill in the referral form
Complete the referrer information
- Select your Local Authority and which type of organisation you represent from the dropdown list.
- Select which type of support you require: You must select the correct support as this is matched to a volunteer with specific vetting for that role. IF YOU ARE UNSURE, PLEASE CALL 0808 196 3382
The 'drop down' above will show 2 options:
- Short notice/today
- Advance notice/future – Shifts should be 24 hours or more in advance.
Site details
Enter site details:
- Site's Name
- Lead Contact Name
- Site's Email Address
- Site's Contact Number
- Site's Address
Transport details
For short notice or today, enter:
- Patients's name
- Patients's address
- Patients's postcode
- Additional information
For advance notice or future, enter:
- Date and time of transport
- Number of volunteers required
- Additional information.
Additional information
Enter any additional information that will be relevant to volunteers. As a minimum, this should include where/who to report to on arrival. Do not enter any personal or sensitive data into this section as this information is shared with volunteers.
If the shift is recurring, enter how often the support is required
The system will duplicate the first referral entered and will generate the multiple shifts based on the frequency entered.
Your details
What next?
Once you click Register Referral, your request will be live in the system. The system will now automatically search for nearby ‘on duty’ volunteers. Alerts will be sent to one volunteer at a time. If a volunteer accepts then the referral will be matched. If a volunteer rejects or does not accept an alert, it will move on to the next volunteer.
No match is made
If your dashboard shows that a task was not matched with a volunteer, you can always log a new request for support.
If you have any problems, please contact the Volunteer Responders support team on 0808 196 3382.
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Page last reviewed: 16 November 2023
