Driving Support referrer guide

Pick Up and Deliver

Pick Up and Deliver aims to support the NHS and people who are newly discharged from hospital, awaiting admission to hospital or are being cared for on a virtual ward by transporting medicine or monitoring equipment.

This can either be to the person at home or to another heath site. Other referrals could include the movement of equipment to vaccination sites or small items between hospitals, or the collection and return to site of equipment no longer needed, including primary and secondary care. 

Delivery is to the doorstep only and volunteers will not be able to enter a person’s home. The patient must be aware that volunteers will be undertaking their delivery and have access to their name and address. 

Who is eligible for this support?

This may be:

  • people who are newly discharged from hospital, are waiting for admission to hospital or are being cared for on a virtual ward
  • people who are in receipt of ongoing care from a hospital trust
  • referrals into this role will come from healthcare professionals (no self-referral).

This support is not suitable for:

  • deliveries of controlled drugs
  • deliveries of biological samples
  • clients who need volunteers to enter the home (See Driving Support Plus).

Please ensure you have also read the programme referral criteria and that the person meets this criteria before making a referral or see Driving Support Plus

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Page last reviewed: 07 May 2024