Referrer guide - Telephone Support

Check In and Chat Call

A Check in and Chat Call provides friendly telephone chats and encouragement to reduce loneliness and improve a person’s wellbeing.

This support can be ongoing for up to 18 weeks and the calls will be from different volunteers each time.   

Who is eligible for this support?

They may be:

  • people who may need a friendly chat and some encouragement to improve their mental health and wellbeing.

This support is not suitable for:

  • people who may need the continuity of the same volunteer calling (See Companionship Calls).

Please ensure you have also read the programme referral criteria and that the person meets this criteria.

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Page last reviewed: 07 May 2024