Telephone Support referrer guide
- Check In and Chat Call Volunteers provide friendly telephone calls and encouragement to reduce loneliness and improve a person’s wellbeing for up to 18 weeks. The calls will be from a different volunteer each time.
- Companionship Calls Volunteers provide regular telephone support (up to 3 calls per week for 6 weeks) from the same volunteer. This is suitable for people who would benefit or prefer to speak to the same volunteer.
Why use these services
Reduced unnecessary GP visits by addressing non-clinical needs
Social and emotional support for people who may otherwise feel isolated
Easing the burden on healthcare providers by helping patients maintain a sense of connection and well-being
Who should use these services
GPs, Social Prescribers, Local Authority (multi-disciplinary teams), community nursing teams, and nursing staff to support patients who are isolated, lonely, unwell, or recovering from illness.
To make a referral, call 0808 196 3382 or make a referral online.
All support activities must be completed by 8pm, please don’t request support after this time.
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Page last reviewed: 04 October 2024
