Key information for Volunteer Responders


Putting Equality, Diversity and Inclusion into practice

You will support a wide range of people in diverse communities and we ask that you make sure everyone feels supported, welcomed and valued for who they are.

We all have a part to play in creating an inclusive and welcoming environment for everybody, and hope the resources and links found are useful throughout your volunteering journey as a Volunteer Responder.

You might find it helpful to reflect on some of your own experiences or good practice and sharing them to benefit others. If you would like to do this, email [email protected]

Over the coming months we will be hosting learning opportunities via this page on a range of topics celebrating all identities and providing tips and useful resources to support you.

To get you started below are some top tips:

  • Respect people’s differences regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy and maternity, race, religion and belief, sex, and sexual orientation.
  • Be willing to listen to others – If someone tells you something that is different to your own experience, rather than try to justify it, just listen. Remember that another person’s experience or perception is real to them.
  • Educate yourself and others - we are all learning, all the time. Inclusion is a learning journey, embrace change as an opportunity to learn and grown, and empower others to do the same. Its OK to not know everything and a great opportunity to go find the answers.
  • Call out any behaviour which makes you or someone else feel uncomfortable if you feel safe to do so, otherwise report it to the Support Team.

Visit our Inclusion Hub

Our Inclusion Hub includes links and resources to improve your understanding of Equality, Diversity and Inclusion.

Further learning

Watch this short video (approx 5-6 minutes) that introduces Equality, Diversity and Inclusion

Print entire guide
Page last reviewed: 25 January 2024