Your questions answered
Questions this week include why you can no longer see site details for Site Support shifts, why there are no more Steward shifts for now, and why are some volunteers only able to make three Check In and Chat calls a month.
Why can I no longer see the site details on the Site Support tasks tile from the activities tab?
We have had to standardise the activity information on the tiles on the activities tab in order to protect client data, which also includes the Site Support tasks.
The tasks in the list are based on distance order which should bring the sites nearest to you to the top of the list. If you want to see the details, you can accept the task, view the information and decline if needed.
Accepting and declining tasks in this way doesn't affect your profile in any way.
Why are there no Steward shifts available in my area right now?
The spring booster has now finished so Steward support is on pause and will resume again in the autumn. For now, we’d recommend taking a look at the other opportunities available near you on the GoodSAM app. There may be some other roles that are not available to you right now because you need additional ID checks.
Find out more about levels of checks
I'm a Check In and Chat volunteer, why can I only make 3 calls a month?
Following a review of our activities, we have received advice from the Disclosure and Barring Service that Check In and Chat Volunteers who do not have a DBS should only make up to 3 calls in a rolling 30 days.
Should you complete a DBS check though, you are then able to make as many Check In and Chat calls as you like in any 30 day period. Find out more about completing your DBS check
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Page last reviewed: 29 July 2024
