Dementia fact sheet

Supporting a person living with dementia

The person you’re supporting could have cognitive difficulties or dementia. Be aware that when you have a conversation you may need to repeat yourself, revisit elements of the conversation or communicate more clearly than usual to have a successful chat.

Living with dementia brings everyday challenges for the person and those around them. Some local services affected by the pandemic, may not have returned yet. This may mean that people affected by dementia are no longer able to take part in activities that supported them to live well. People may feel anxious, scared or lonely and their carers and families may be caring for them 24/7 with little or no respite.

It’s important to note that dementia isn’t a natural part of ageing and similar symptoms can be brought on by depression. Dementia is caused by diseases of the brain and doesn’t just cause memory problems - it can affect anything and everything the brain controls, including mood and changes in behaviour. Dementia can make people forget details, but they will remember the feeling of reassurance and support provided by your call. This really will help to stop negative feelings caused by isolation.

If you are worried about the person you’re supporting and their memory, or if they inform you they are struggling with their dementia or struggling to care for someone with dementia, please call the Support Team.

If you want more information about dementia, please visit

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Page last reviewed: 03 November 2023