Dementia fact sheet

Clear communication

Dementia can affect someone’s communication abilities. For example, a person with dementia may forget words or have problems following a conversation.

Each person will experience dementia in their own way, but there are some simple things that you can do to communicate more effectively in person and on the phone:

  • Speak clearly, calmly and at a slightly slower pace if the person is having difficulty understanding.
  • Use short, simple sentences.
  • Be patient and give the person time to respond.
  • Try to avoid asking too many questions, or complicated questions, phrasing them in a way which allows a ‘yes’ or ‘no’ answer.
  • If you’re supporting somebody in person, stand or sit where the person can see and hear you as clearly as possible, and try to be at eye level.

Print entire guide
Page last reviewed: 03 November 2023