Expenses over the festive period
There will be a delay in processing volunteer expenses claims from Friday 20 December – Thursday 2 January. This is due to staff annual leave and Bank Holidays over the festive period.
Any claims submitted after 5pm on 19 December will not be processed until 2 January, and payments will begin from Monday 6 January. Claims submitted before 5pm on 19 December will processed as normal.
If you need support with claiming your expenses, please watch this helpful video or see our FAQs. You can also call our Support Team on 0808 196 3382 (9am to 6pm, 7 days a week).
We appreciate your support and understanding on this matter.
Print entire guide
Page last reviewed: 13 December 2024
