Check In and Chat Plus Volunteer

Check In and Chat tips

If you are unsure about how to start your Check In and Chat Plus calls, we have some tips and questions here that might help. We hope that you will engage with the person by actively listening and building rapport through an enjoyable chat.

Using open questions that start with who, what, where, when, why and how or tell me about…will help to guide your conversation naturally.

  • How are you doing/feeling today?
  • Tell me about yourself
  • What did you do this morning/afternoon?
  • What is a typical day like for you?

Listening is just as important as asking questions. Carefully pay attention to what they tell you and respond without judgement. You can repeat back what has been said to check your understanding.

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Page last reviewed: 20 December 2023