Before your first call
- Ensure you withhold your number. This is to protect you from unsolicited calls and to ensure safeguarding procedures are followed. You can do this by dialling 141 before the person's number or go into your phone's settings. You can read more about Data Protection and confidentiality as well as safeguarding.
- It is important to uphold the confidentiality of the person at all times. You may receive/hear personal information or details through conversations. All forms of personal information must be treated with respect and be handled in a highly confidential way.
- Think about how you safely store contact details, do not leave these in a place that other people can access. If you are able to lock these away in a safe place, please do so. If you need to destroy this information please ensure it is shredded in a confidential manner.
- If you call and don’t get an answer, try again later that day. If you find that you are not able to make contact after 3 attempts, please ring the support team on 0808 196 3382 so they can follow up. It is important that you do not pass the task to another volunteer.
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Page last reviewed: 03 November 2023