Your questions answered
Questions this week include how to cancel a shift after accepting it and why you are restricted to 3 Check In and Chat calls a month.
I have selected ‘I will attend’ for a Steward Volunteer task but can no longer attend, what should I do?
Once you have confirmed attendance, this will show on your ‘tasks’ screen with attending in green, next to that shift. If you need to cancel a shift, swipe across the task, still on the tasks screen, and press ‘no longer attending’. Please provide as much notice as possible if you are cancelling your shift.
I'm a Check In and Chat Volunteer, why can I only make 3 calls a month?
Volunteer Responders require a DBS with the programme to make more than 3 calls a month. Completing a DBS with us would enable you to make as many Check In and Chat calls as you like, and you’d also be eligible for Companionship Calls. This activity would allow you to have up to 3 calls a week with the same person for 6 weeks.
You can complete your DBS on the GoodSAM website.
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Page last reviewed: 07 April 2025
