Steward Volunteer

Getting started

This activity may include volunteering at sites where COVID-19 and flu or polio vaccinations are also taking place.

As a Steward Volunteer you may be asked to support a variety of tasks but your priority will be:

  • Stewarding within COVID-19 vaccination sites.

You may also be asked to support with:

  • Stewarding at health and care sites such as GP surgeries and hospitals.

All requests for Steward support will show in the GoodSAM app under the ‘Task’ section. You will need to log into the GoodSAM app and regularly check for new requests for support in your area. Please refer to Using the GoodSAM app for information on how to log into the app and the Steward specific guidance for managing steward tasks.

Shifts will vary in length from 1 to 4 hours, it is possible you may be on site for up to 4.5 hours maximum if you need an induction or debriefing. Please bear this in mind when signing up for tasks via GoodSAM. If you are completing 2 consecutive shifts on the same day you are able to claim subsistence, please refer to our expenses website for further details and limits

Personal Protective Equipment (PPE), where needed, for your role will be provided by the Site Lead when you arrive for your volunteering shift. See more information about site leads below.

Stewarding at COVID-19 vaccination sites

When supporting at a COVID-19 vaccination site you will be supported by a Site Lead. You will be asked to report to the Site Lead when you arrive for your volunteering shift. They will deliver your induction, guide you through your role and answer any questions you may have.

Safeguarding requirements at a COVID-19 vaccination site

Any safeguarding concerns relating to you or members of the public must be reported to the Site Lead as soon as possible. The Site Lead will support you to do this to ensure that everyone attending a vaccination site is safe.

Stewarding car parks

You may be asked to support the safe movement of cars in a car park. It is essential you are issued with the correct PPE by the local health/NHS/care service. It is also essential that you are briefed on safe places to stand when directing cars. This will have been confirmed as part of the site health and safety risk assessment and will be communicated to you when you arrive on site.

Dress for the occasion

Some stewarding activities will be delivered outside. It is essential you wear appropriate clothing to remain warm and dry while outside, e.g. waterproof clothing. Please also consider what you are bringing to the site as there may not be anywhere to store personal belongings.

Stewarding at health, NHS and care sites

As a Steward Volunteer you will help people move easily and safely though health, NHS and care sites. This could include flu clinics, GP surgeries and pharmacies. You may also be asked to support with managing queues of people outside a clinic or surgery and directing them to the right place. Stewarding may also involve monitoring numbers of people and ensuring safe social distancing measures are followed, as well as identifying people who may need extra support.

Keeping yourself and others safe

For the tasks above you will need to be a strong advocate of COVID-19 safe processes as directed by your site lead. You will also need to ask if the NHS/health/care service you are supporting has any specific guidelines that you need to be aware of. Some examples may be:

  • Regularly disinfecting and cleaning high-touch surface areas
  • Wearing PPE for the role
  • Minimising the number of items that need to be touched, for example pens used for signing people in and out of the clinic.

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Page last reviewed: 06 February 2024