Your questions answered
Questions this week include help on the GoodSAM app, how to cancel a shift, what to do if your shift is cancelled and why can’t you see anything in the Activities tab.
I need help setting up the GoodSAM app and guidance on how to respond to/sign up for tasks
You'll find the step-by-step guidance for setting up the app and responding to alerts in the Getting You Started Guides and on our Volunteer Responders website. We also have a video you can watch to help get you started: GoodSAM app video.
I have selected ‘I will attend’ for a Steward Volunteer task but can no longer attend, what should I do?
Once you have confirmed attendance, this will show on your ‘tasks’ screen with attending in green, next to that shift. If you need to cancel a shift, swipe across the task, still on the tasks screen, and press ‘no longer attending’.
I have arrived at shift and been sent away as they do not need volunteers
Referrers have the facility to cancel a request for stewards or amend the number of stewards required. If you experience this then please contact us to let us know by calling the Support Team on 0808 196 3382 or email [email protected].
We will then follow this up and support the site to mitigate this happening again for you and for other volunteers.
When I log in to the app, there are no shifts in Activities tab?
It’s important to check that all settings are correct and that notifications and location access is enabled. We have provided guidance in our GoodSAM app guide, 'how to download and enable settings'.
You should also check to make sure that you have the latest updates to the GoodSAM app. You can check this by going into your phone settings, into apps and checking if any updates are needed for the GoodSAM app.
You can also check the GoodSAM app in Apple Store or Google Play and if there are updates required you will be able to click on updates. This will ensure you have the latest version, and nothing is restricting access to future tasks.
If you are still experiencing issues, then please contact the Support Team on 0808 196 3382 or email [email protected]
Print entire guide
Page last reviewed: 30 October 2024
