FAQs for signing up as a Volunteer Responder

Suitability questions

I am under 18, can I volunteer?

Volunteer Responders must be over 18 years old. If you are under 18 and interested in volunteering, you may be able to get involved in home-based volunteering opportunities through your local hospital, school, college or youth groups. You may need a parent or carer’s permission for some local volunteering.

I live in Wales or Scotland and want to support?

Currently this is only an initiative for England.

I have signed up but still working so can only do evenings and weekends, is this ok?

Yes it absolutely fine, and excellent that you have chosen to register and support. When your ID has been verified you will receive an email to download the App, on this you just need to ensure when you can support that you make sure the ON DUTY toggle is clicked ON, then when you are unavailable for support click the On DUTY toggle to OFF. That way you will never be sent requests for support when you are unavailable. 

I don’t have a smartphone – can I still help?

Unfortunately, we require a smartphone for the full functionality to work correctly.

What happens when I download the GoodSAM App?

After you have downloaded the GoodSAM app, you will need to log in with the email address and password you used when registering. Please don’t try and re-register via the app. When you are available to carry out support requests, ensure your ‘on duty’ option is switched on and when you are not available remember to turn this off.  Step by step guidance can be found in your Getting You Started Guide.

What if I can’t support with a request?

If you have your ON DUTY toggle as OFF you will not be allocated any requests for support. If the ON DUTY toggle is ON and you are requested for support and are not able to assist, then when you receive an alert you can click on REJECT.

Do I have to accept every request that comes through?

No, only commit to what you can. Just ensure when you are available that you have your ON DUTY toggle set as ON and select OFF when you are not available. If you do not want to accept a specific request, click REJECT on the GoodSAM app.

Will all support requests come through the GoodSAM app or will I get calls/texts as well?

All support requests/alerts will come through the GoodSAM app. 

What happens if I accept a request, but then find that I can’t make it or get delayed?

You can either “DROP THE CALL” via the GoodSAM app. If you have been delayed please inform the person you are supporting.

Can I volunteer using my bike?

Yes this is fine as long as you are able to transport goods safely.

Do I need a car to carry out Community Response Tasks?

Community Response Volunteers don’t need to be able to drive to carry out tasks, using public transport or a bike is accepted. Just be mindful to set expectations with the person being supported as to the weight of goods you can manage at any one time and be sure not to overload yourself.

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Page last reviewed: 16 November 2023