FAQs for people receiving volunteer support

What kind of help can I access?

What kind of support is available from Volunteer Responders?

At the moment the following support is available via self-referral:

  • Check In and Chat: A volunteer provides telephone support to people in need of a friendly phone call and encouragement to improve mental health and wellbeing.
  • Check In and Chat Plus: This is a regular chat with the same volunteer over a 6-week period if you feel you are particularly vulnerable. This could be if you have been recently discharged from hospital, have a health condition, are experiencing social isolation or loneliness, have caring responsibilities or are waiting for elective surgery.
  • Community Response: A volunteer will help with collecting prescriptions, lateral flow tests or shopping for those with a current health need.

You can call our self-referral phone line to make a referral onĀ 0808 196 3646.

An additional service, Pick Up and Deliver is also available but this requires a health or care professional to refer you. This relates specifically to people who may need medication or medical equipment delivered to your home, usually before or after a stay in hospital.

What kind of support is available from Volunteer Responders?

You can find out about services currently available to you by looking at the I'd like support section of this website.

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Page last reviewed: 23 May 2024