Access to support

You can call the Support Team on 0808 196 3382 and we will look into this for you.

Your GP or another health or care professional may have asked us to call you to offer support. Please call the Support Team on 0808 196 3382 and we can look into this for you.

Our privacy notice is available on our website but if you would like a copy to be posted, please contact our Support Team on 0808 196 3382 and we can arrange this for you.

Letters are sent to anyone who has been referred or has self-referred into the programme. They include details about the type of support you will receive and our Support Team contact number if you require any further information.

Even though we have a diverse  volunteer community who speak many languages, we unfortunately can't guarantee a match.

Yes, you can contact our support team. Call 18001 followed by 0808 196 3382. To find out more about how to use BT Relay UK including downloading the app, visit:

relayuk.bt.com

You can access Telephone Support and Community Response. On the referral form please ensure that you include your text number which starts with ‘07777’ or ‘03306’ or add the prefix 18002 followed by your full number (including area code).This will help us identify that you are a relay user.

Yes you can, we use BT Relay UK service to make and receive calls which supports hearing impaired individuals with the support of a relay assistant.

Visit relayuk.bt.com to find more about how to use BT Relay UK including downloading the app.

Yes you can, we use BT Relay service to make and receive calls which supports speech impaired individuals with the support of a relay assistant.

Visit relayuk.bt.com to find more about how to use BT Relay UK including downloading the app.

BT Relay UK is a service that helps deaf, hard of hearing, and speech-impaired individuals make and receive phone calls. A relay assistant acts as an intermediary, typing what the caller says to the recipient and reading or typing back what the recipient says.

When you make a call through BT Relay UK, you are connected to a relay assistant. The relay assistant will type what you say to the person you are calling. The relay assistant then reads or types back what the other person says to you.

Relay UK app works with ordinary smartphones, tablets, laptops and PCs which means you can use the relay service wherever you can get an internet connection. You can also still use a textphone if you have one.

Visit relayuk.bt.com to find more about how to use BT Relay UK including downloading the app.

Not everyone wants to use a mobile, tablet, or computer to make their calls. If you want to carry on using your textphone (Minicom/Uniphone), that's fine.

The Relay UK service itself is free. You'll only pay your normal charges for the calls you make. Check with your phone provider for more details.

Connecting a call through BT Relay UK may take slightly longer than a regular phone call due to the relay assistant's involvement. Please be patient.

Yes, relay assistants are bound by confidentiality agreements and are trained to maintain the privacy of your conversations. For more information click on the BT Privacy Policy