FAQs for people receiving volunteer support

Access to support

I want to know if my health professional or GP has already referred me into the programme

You can call the Support Team on 0808 196 3382 and they will look into this for you.

I have been contacted by a volunteer asking how they can help. I haven’t asked for any support?

Your GP or another health or care professional may have asked us to call you to offer support. Please call our Support Team on 0808 196 3382 and we can look into this for you.

Can I have a copy of the privacy notice?

Our privacy statement is available on our website but if you would like a copy to be posted, please contact our Support Team on 0808 196 3382 and they can arrange this for you.

When/how will people receiving support be notified about the programme?

Letters are sent to anyone who has been referred or has self-referred into the programme. They include details about the type of support you will receive and our Support Team contact number if you require any further information.

Can I be matched with a volunteer who speaks my language?

Our system will automatically search for a volunteer who speaks your preferred language, but unfortunately we can't guarantee a match. If there isn't a volunteer available to match your preferred language or in your area, the search will default back to English.

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Page last reviewed: 16 November 2023