Supporting positive communication

The resources in the section of the Skills Bank are about helping you with positive communication with the people you are supporting.  

The principles can be applied across all our roles, but there are aspects that may be more appropriate for specific roles i.e. face to face support or telephone support for example.

A younger man delivering some shopping to a woman in her doorway

Effective communication 

A woman listening to a conversation

Active listening

two women in comversation while walking

Building rapport

A wmoan listening closely to a conversation showing empathy

Empathy

two women having a conversation while having a cup of tea

Conversation starters