I'm a referrer
NHS and Care Volunteer Responders (NHSCVR) is a large-scale, NHS-approved volunteering programme supporting healthcare teams across England.
To make a referral, call 0808 196 3382 or
Make a referral onlineThis free service is delivered by Royal Voluntary Service and GoodSAM on behalf of NHS England. Our volunteers work alongside healthcare professionals offering vital non-clinical support to help streamline operations and improve both staff and patient experiences.
Built on a digital platform, the programme connects a pool of available volunteers to live tasks and pre-scheduled shifts via the GoodSAM app.
The volunteer support available to you includes:
- Driver Support (Pick Up and Deliver): Delivery of medication and equipment between NHS sites and to and from patients' homes.
- Community Response: Assistance with essential shopping and prescription delivery.
- Community Response (Connect - accompany to an activity): Supporting people to enjoy social activities within the community.
- Telephone Support: Calls to people who may need a friendly voice and a listening ear.
- Site Support: Stewarding at vaccination sites
- Site Support: Providing refreshments for ambulance crews at A&E bays.
Please raise a separate referral for each type of support or task you require, even if the support is for the same person.
Here to help
- Explore our Training Hub for training and resources including short videos on raising a referral and signing up as a referrer.
- Speak to our Support Team at 0808 196 3382 for immediate assistance. Open 9am-6pm daily.
- Speak with Your Regional Relationship Manager - For detailed discussions on volunteer support, arrange a call. See contact details.
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We hold webinars to provide information about different services.
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