Referrer communications toolkit

Internal comms/newsletters

Title: Support from NHS and Care Volunteer Responders available immediately

The NHS and Care Volunteer Responders programme provides NHS professionals with readily available, appropriately checked volunteers to help support people across England.  

Volunteer services include:

  • Telephone calls for anyone needing a friendly voice and a listening ear
  • Help with collecting and delivering shopping and prescriptions
  • Supporting people to access the community and take part in social activities
  • Assisting people to engage in hobbies and past times at home.

Volunteers can also support healthcare teams with quicker patient discharge through the Pick Up and Deliver service, transporting medication and small items of equipment from NHS sites to people at home, or between sites.

Additionally, volunteers can provide on-site support to enhance patient experience and staff wellbeing.

The service is free to use and booking a volunteer is quick and easy to do. To find out more information visit

Alternatively you can book some time with your Regional Relationship Manager to hear about how other healthcare professionals are currently using this service.


Print entire guide
Page last reviewed: 05 June 2024